Pruitt Appliance Service Inc

Used to do good work and always very friendly. He could not fix the issue I was having with the heat this winter. Came out twice, paid him the first time ($100.00), couple of days later it was doing the same thing. He did absolutely nothing but still charged me $100, even have a text that says he wasn't going to charge me because he was just here 2 days earlier.It was still not working so had to hire somebody else to come out and they actually fixed it! Sends me to collections. I paid it, definitely not because I owed it but because he sent it to collections! Whatever he lost a good customer and he got a bad review :( and will not recommend him again!!

I don't normally rate businesses, but after weeks of consideration I decided to share my story. About 6 weeks ago I moved into my new house that included appliances. After being in my house for about a week or two, I decided to finally bake something. There was a spark, a loud pop, and smoke coming from behind the oven. I immediately turned it off and called Frigidaire. After multiple calls and many waiting periods, Frigidaire was finally able to contract a local business to fix my oven. Frigidaire scheduled my appointment for the following day. I was relieved because the holidays were vastly approaching. The customer service representative confirmed that the work order was in and that Pruitt would be at my house he following day, but she also told me to call Pruitt to verify and confirm. I thought it was odd, but called Pruitt as soon as I hung up with Frigidaire. The lady who answered the phone had a harsh raspy voice and sounded annoyed. I told her why I was calling and to confirm my appointment for the following day. She then told me that "he" wouldn't be going to my house the next day because they only come to my town (which is 20 minutes east on l-70) Once a week. I told her that the CSR at Frigidaire told me otherwise, but she again repeated that they wouldn't be coming out. I am not sure who in her life has hurt her that caused her to be so mean and cold, but shame on them. Despite the scheduling misunderstanding we were able to schedule for them to come out, but it had to fit in during a narrow and specific time frame. The gentleman who came to my house was kind to my partner and informed him that he ordered a new part for our oven. We did not receive a time frame, but we figured with COVID everything was up in the air. When the part arrived Raspy Voice Lady called to let me know and to schedule an appointment for a very specific date and time. Both my partner and I would be unavailable that date and time as we had to be at work. I told the lady I don't get home until 4 that day, in her signature rude tone she told me they weren't going to go to my house that late and to call her back when I figured it out. She hung up. I was furious. Not because of the scheduling issues, but because of her rudeness and lack of empathy. I scrambled to find a family member that be at my house at that specific time and date. Finally i was able to find someone, called them back and confirmed the appointment. Several days past and it was one day before the appointment. I received a call from Pruitt in the middle of my work day. It was none other than Rude Raspy Voice Lady letting me know that they wouldn't be going to my house because the guy was exposed to COVID. She then hung up, again. I panicked because Thanksgiving was less than a week a way and I had already waited almost 4 weeks to get my oven fixed. I understood that the gentleman had to quarantine, but her terrible customer service skills were unneeded. I'm all for supporting small business, but NOT with this woman or this business ever again. I called Frigidaire and they were able to send someone competent and kind to fix my oven, which they did in a timely manner.

My fridge quit over the weekend. I tried some basic things to get it cooling again, but couldn't get it working. I called Pruitt at 8:30 on Monday morning, and by 10:30 someone was at my house. I appreciated that they gave me a call when they were on their way so I could meet them without having to sit around and wait. After taking a look at it, the service person gave me a quote to fix it ($800) and told me I would probably be better off getting a new fridge. I appreciated their honesty, and will call on them again if I have issues with other appliances.