Prospector Hotel & Gambling Hall

I'm a long time loyal customer as I frequently travel through Ely. I have always called this hotel "the little hotel that trys harder". Unfortunately, on my last few visits the quality is slipping. I tried to turn a blind eye but on the last stay the issues could not be ignored. The rooms and bathrooms need a complete remodel. A face-lift is not enough at this point. They also changed their loyalty program to require direct reservations instead of through a booking app. This adds complications for the traveler. Also, I was not given a blank punch card after redeeming my free night. I was told I had to wait for my next booking. This seems small but now I don't have an incentive to come back. Since this hotel is the second most expensive hotel in Ely, I expect more quality or much lower prices. I am afraid after many years of loyalty, I will be staying elsewhere. I hope this information prompts some change at the hotel.