Precision TV In Home Repair Durham

DO NOT TRUST THIS COMPANY FOR YOUR TV REPAIRS! I reached out in December to have my TV repaired. Repair man came out on the 21st and took a piece of my TV with him to repair. He returned on the 23rd to put the part back in and see if the issue was fixed. It wasn’t. He informed he will take the part back to his office, make additional repairs and return on the 24th. I haven’t seen him since. It is now January 9th. I’ve attempted several times to request a refund of my money (I paid prior to tech returning to my home on the 23rd) and to have the part be returned but haven’t heard anything back. Do not trust this company.

Initially I was impressed with the communication to set the appointment. On the day of my appointment (which was supposed to be from 11-2) the technician Nate texted me at 1 stating he would be about an hour late. After waiting around and still not hearing anything, I reached out at after 4pm asking was he still coming. It was then that he said no and could I reschedule for the next day. I am active duty military and took the day off to be at home and available for this repair. Not to mention I texted asking if he was available to come on Tuesday as I could not take that next day off and was left with no response. This was highly UNPROFESSIONAL and a major inconvenience to me. There have been several reviews complaining about their communication and I still gave them the benefit of the doubt. Lesson learned.

Don't fall prey to the nearly 5 star review that Google posts for this business as I did!!! The technician from Precision TV has come and gone from my Mom's home at least three times since May 8 and has yet to repair our Samsung TV. It is July and we are still without a picture on our TV. Nate told us that a part other than a lamp was needed which we paid him to order. Two weeks later he came back to install the part and said that didn't work either. I suppose the saudering tool he used did not work either. He said he would order something else that would cost more money. My mother is 75 years old and her TV is her main source of entertainment. So to be without her TV for 2 months is upsetting. I followed up on June 25 and still have not received a response as to when he would return. All I can say is this has got to be the WORST TV repair service imaginable at this point. I think we would have done better going with the Geek Squad from the start!!!! Save your money and a ton of aggravation by avoiding this company! Then the mailbox is always full when you call and they have no website!!! I will be contacting the Better Business Bureau immediately!