Precision Heating & Cooling

Avoid Precision Air – Dishonest Sales, Incompatible Install, and $3,600 Extortion Threat I contracted Precision Air for a $20,600 install of a Carrier two-stage furnace and five-stage heat pump. I was assured—both in writing and in repeated verbal conversations—that this system would deliver five stages of efficiency. What I didn’t realize until later: the equipment they sold me was incompatible. The competing quote I received (only $1K more) was for a properly matched Carrier Infinity system. On install day, the tech reiterated I’d get full 5-stage operation. A senior tech came and left, and the onsite tech mentioned I might need a Carrier thermostat. He had one, said it was included, but didn’t install it. I asked the office to clarify—no one called. Day 2 of what was sold as a 1-day job, the tech forgot the thermostat, said again I probably needed it, and again I asked for clarification from the office. Eventually, a manager called—not to explain, but to admit the equipment was in fact incompatible and I’d need an entirely different heater and thermostat to get the performance I was promised. When I asked why he hadn’t called earlier, he said he was “contemplating what to tell me.” I offered to pay $1,000 more—the difference between their bid and the correct system another contractor quoted. He said he’d finalize pricing that day. I got a vague voicemail recapping our talk, no numbers. After the holiday weekend, I had to chase them, only to be told they’d decided they weren’t at fault and demanded a $3,600 change order. This was for their own mistake, which their techs and manager already acknowledged. By this point, the job was already 7 days in, I had exposed wires, a non-functional heat pump, messy install work, and no confidence in their office team. I said I’d rather pay someone else to fix it, and was threatened with a lien on my home. Eventually, I paid the full $24K just to get it over with. The field crew was apologetic and clearly frustrated with their management. As a final insult, I came home to a flooded garage from an improperly installed condensate pump. They fixed it—but it summed up the whole experience. I confirmed with Carrier: this company absolutely should have known better and never should have sold or installed incompatible equipment. I’ve owned two homes and replaced HVAC systems before. I’ve worked with dozens of vendors. This was by far the worst and most exhausting experience I’ve ever had. Do yourself a favor—go with someone else.

I called right at 4:55 pm they answered and I got an appointment the next day and they called to see if it was on to come earlier which I was really happy about. Because it was 23 degrees that night without our heat pump. But luckily we had 2 electric heaters that barely kept us warm enough until David came out and fixed the frozen condenser motor which was Expensive twice as much as what I was guessing. But everything nowadays is twice is expensive. But he got it all done and it's working awsome now. So thank you David really nice guy !!! And Precision Air. We got the heat back on before it's supposed to snow !!! Tomorrow. Pic of old motor and the new motor!!!