Portland Fireplace and Chimney

I just finished my first inspection and cleaning appointment with Mike Keller. He was incredibly knowledgeable and thorough, taking the time to walk me through every step of using and maintaining my woodstove insert. It is very evident that he’s an expert in this field, but he did an excellent job at explaining things in a way that was very easy to follow and understand. Sometimes having a new technician over to the house can be stressful but he put me at ease with his laid back and friendly demeanor. Prior to the service itself, I worked with Melody over phone and email. She was very thorough as well, clearly explaining the process and cost upfront. She was very communicative via phone and even reached out with a cancellation to get me booked sooner. All in all, from scheduling through service, I am very glad I chose to work with Portland Fireplace and Chimney!

As new owners of a 1911 craftsman, we had a wood-burning fireplace that hadn’t been used in more than a decade due to the state of its original chimney. We opted to rebuild from just below the roofline, tuckpoint the remaining original structure and convert to a gas insert - a pricey investment. Portland Fireplace and Chimney’s on-site crew was fantastic, and especially earned a 5-star for great customer service by their craftsmen after misstatements by an inexperienced estimator. Our mason, AJ, took time to help us understand why the rebar reinforcement the estimator had promised wasn’t possible and reassure us that the new chimney would be safe regardless. He and his assistant Richard were polite, efficient, and conscientious workers, who even stacked the old bricks for a future landscape project. Our gas plumber, Steven, fabricated a custom backplate when the originally spec’d insert was too big for our space and we had to switch to a different model. He and his assistant, Derek, were equally professional, pleasant and fastidious with their work in our home. Portland Fireplace and Chimney was pricey, but owner Louis Lee adjusted the bill promptly and fairly for the mistakes in estimating, and their crew was awesome.