Phelps Shoe Services

I'm shocked by all of the positive ratings for this place. I took my Allen Edmonds ($350 dress shoes at a minimum) in to have the front sole and heel replaced. I paid $65 upfront. When I received the shoes back, I noticed that the black shoe polish (used to dress the sole of the shoes) had been carelessly applied to the tan leather of my shoes. When confronting the store owner about this, he tried to fix it but ended up making it worse by buffing the black polish used into the side of the shoe (see the pictures). The stitching inside my shoe was also poking through the heel. When he said he could no longer fix it, I demanded a refund due to ruining the leather on my shoes. The owner refused to refund my purchase and instead offered me $10 dollars back to make up for ruining my $350 dress shoes. I left the store due to the owner being unwilling to do anything else to remediate the issue. When I got home I tried them on to see if they were still wearable. To my surprise, the shoes were uneven in height (see photos). My right shoe sits at 1 1/32 inches at the heel while the left shoe sits below 1 inch high (see photos). One last problem I noticed was that my right shoe seems to fit a bit tighter, most likely from the stitching process. All of these issues have made my expensive dress shoes unwearable. I am now out $65 for repair and don't know if they are even fixable. Stay away if you would like your shoes handled with care and professionally crafted by someone who takes pride in the quality of their work.