Multicopter Warehouse

I spent $10,500 on a DJI Matrice 300 RTK demo unit, and the experience was far from professional. On the day of the transaction, everything seemed fine until after I paid. The drone was displayed alongside the batteries and charger and assumed were included. However, once the payment was complete, they handed me an older model charger and batteries instead of the ones shown. They explained, only after the fact, that what was displayed was not what I was actually purchasing. They also mentioned that the rear-left light was damaged but assured me it would be replaced. When they brought out the drone in its case, it was missing most of the accessories, including calibration plates, prop holders, the remote strap, and necessary wires. It was essentially just the drone and its stands—far from what I expected from a demo unit. The follow-up process was even worse. I was told to bring the drone back the following week, which I did, but they weren’t ready. They promised to call me the next week, but that didn’t happen either. After several calls and being told to wait another week each time, I finally went to their location a month later, only to find they still weren’t ready. When I spoke with Thad and requested a refund, he informed me that they don’t issue refunds on “used” drones. Suddenly, he had all the missing parts available but claimed I would need to wait yet another week to pick up the completed package. This lack of accountability forced me to dispute the transaction with my credit card company. What’s more concerning is their misleading branding. While they don't explicitly claim to be a DJI authorized dealer, they surely do present themselves as one, but they are not listed on DJI’s official website as an authorized dealer. This was a significant reason I initially trusted them, and I feel misled. Like wearing a police uniform in public knowing that you aren't a police officer. Thad also referred to the drone as “used,” but there’s a big difference between a “demo unit” and a “used” item, especially when buying from someone giving the impression of being an authorized dealer. Considering the small discount of just over $1,000, this purchase fell far below expectations for both the product and the service. In summary: This was a disappointing and frustrating experience. I expected professionalism and transparency, but instead, I received poor communication, false advertising, and questionable business practices. Proceed with caution if you choose to deal with these guys.

Bought a $1,700 drone from here less than 6 months ago. A couple of months after purchase, I had issues with a camera malfunction code that materialized out of nowhere. When I brought it back in, I was told it costs $65 for a diagnosis, and that it was only a 50/50 chance they could solve the problem. I would've been happy swapping out the device, as it is faulty. A new guy started, and sent out emails, so I thought I'd ask him if he could help me, and he called me for more info. I emailed him back asking what's next. Never heard from the guy, period. BUYERS BEWARE: If they sell you something that doesn't work, they won't exchange it.

Terrible experience with these people.. had my drone “repaired”. Staff told me there was no need to test flight and check the drone. Went back home to fly the next day with an error message coming up right away. Called them back and they accused me of breaking the drone and were very ride and dismissive. I reached out multiple times with rude and passive aggressive responses from the manager. Im so disappointed I choose this place to do my repair now after I paid 400 dollars my drone is broken and they say its my fault so they wont fix. I thought I could trust this company since DJI has been so great, I thought wrong this is not a company connected with DJI. I will continue to spread the word about this mistreatment of your customer until you contact me with a resolution.