PC Simplicity

I honestly don't know if this is even an active business. Ive called two days in a row, no responses to voicemails, no one picks up the phone, and when I went into the store there was no one there. I stood there waiting for a while but no one showed up. I even called while I was standing there and no one picked up the phone. Either way, if you are looking for a computer repair shop probably don't waste your time calling or coming here. At least, not until the business starts taking their customers seriously.

Update as of 1 July 2025 (Google won't let me write a completely new review): I first used PC Simplicity’s services when I retired here from the Washington DC area about seven years ago. They did a great job restoring my gaming PC which had been damaged from the move and from being in storage. A few years later they upgraded my system, and a few years after that they upgraded it again. Most computer stores want to sell you a computer they build their way, with their selected components and their selected software. Few will work with a customer to build exactly what the customer wants. PC Simplicity does exactly that. I had been planning my new gaming PC upgrade for several months, and I finally received the final component and took it to John at PC Simplicity to assemble, configure, and test. The build uses an MSI MEG X870E Godlike motherboard, an AMD Ryzen 9 9950X3D processor, and an MSI GeForce RTX 5090 SUPRIM SOC GPU. I handed John a very, VERY detailed instruction sheet specifying exactly how I wanted my machine assembled, and he didn’t even bat at eye. He put it together the way I wanted it, ensured it was “burned in” and stable, and delivered a top-end gaming rig that will serve me for several years to come. John is a stone-cold expert and a consummate gentleman. I highly recommend PC Simplicity. Below is my original review: KC and his band of technology wizards at PC Simplicity are incredible. About a year ago, he restored my primary gaming desktop which had been sitting in a storage unit for six months, completely re-doing the liquid cooling system and fixing a boot issue. A month later, he repaired the main cooling fan and fixed an OS issue with my secondary gaming desktop. Most recently, he upgraded my primary gaming desktop with a new motherboard, new CPU, new graphics card, new memory, and upgraded liquid cooling. Since my case is extremely large and heavy and requires two people to safely transport, he came to my home to help me load it into my Jeep, and unload it after the upgrade was complete. Now that’s service! He performed the upgrade as if it were his own computer, making absolutely sure everything was “just so” and that the overclock was as effective as possible while remaining absolutely stable. I’m now running an Intel Core i9-9900KF on an ASUS ROG Maximus XI Extreme Z390 motherboard, with 64GB of DDR4 3600MHz Corsair Dominator Platinum and an NVidia GeForce RTX 2080 Ti GPU. CPU and GPU are liquid cooled, overclocked, and tweaked to maximum performance. I’m seeing consistent 60 fps frame rates, at Ultra settings, on what is probably the most demanding game out there (now under development in playable Alpha). I would have thought that this high level of work would be horribly expensive and time-consuming, but his price for his labor and expertise was more than fair and the turn-around time was extremely quick. I can’t recommend these guys highly enough. In five or six years, when it’s time for my next upgrade, you can be sure I’ll trust it to PC Simplicity.

Let me start this review by saying, this is the company that taught me how to how to complete a credit card chargeback. I dropped off my wife's pc on the 5th of march, There was no tech there, I tell them the problem with my computer. I got one update when he returned to work. I called again on 12th at 2pm, there was no tech there, but was told I'd get a call back. 24hours later, no returned call, I go to the shop, there was no tech there. I call no answer, (which is pretty common.) I call an hour later asking to pick up my computer l'm no longer interested in their services, this is how I get my computer. Essentially I paid $75 (or so they thought.) to have them tell me what I told them upon drop off and then to receive my computer in worse shape than when I dropped it off. Their google reviews also show that this may very well be a new underhanded company using the name of an older established company.