Etsuko Minematsu
We are very happy with their service and communication! We called them when our hot water tanks suddenly stopped producing hot water. The office staff was incredibly helpful β a lady took the time to walk us through some basic troubleshooting over the phone before even scheduling a service appointment, which we really appreciated. Since our tanks were nearing the end of their lifespan, we decided to replace them. There was absolutely no sales pressure. They provided a clear quote on the spot and gave us several options to choose from. Aaron was especially helpful and communicated directly with our electrician to make sure everything was coordinated properly before installation. When they discovered the opening was too narrow to remove the old tanks, instead of cutting into the drywall, they carefully cut the tanks in half to avoid damaging the wall. We truly appreciated that extra effort to keep everything clean and intact. They are knowledgeable, solution-oriented, and communicate exceptionally well. Thank you so much for the outstanding service!