Michael DiDomenico
Very disappointed. I am a first time shopper at Olum’s and I was very excited when I found a local company to buy an appliance from. I wanted an experience where the delivery was quick, local company with service, and easy to deal with. They were easy to deal with and delivery was quick, but service after the fact is abysmal. I was talked into buying Maytag at the showroom because of the tariffs and made in America meant quicker replacement parts and service if needed.My Maytag dryer I used not even 5x over 16 days and it stopped working. I called my local sales rep that sold me the dryer and connected me with service. The service department said there is no one from Maytag in their roster and I have to call May tag directly. I understand the labor shortage, and politely followed directions to Maytag website to schedule a service. The earliest service was 10 days out. The service tech shows up for 5 minutes and diagnoses a problem with the fuse which he said was a known part that fails sometimes as it breaks during delivery. Now I have to wait another 5+ days for part and his time to come back. That puts me at 16 days having the machine and 16+ plus with it not working waiting on a part! I was hoping that Olums would have taken this headache from me. The machine was not even on my property 3 weeks and it failed. I was hoping Olums being a local company and there for its customers would take the machine back, deliver a new one, and they deal with Maytag to get this fixed. I know part of this poor review needs to hold Maytag accountable too but Olum’s was the place I bought it from. I was hoping for more from them. Honestly, I could have gotten better service out of Lowes or Home Depot, which i did not want to go to but I will have to consider it for my next appliance purchase. I’m very frustrated spending the money on a premium brand sold on “made in America” and it got me not much further than dealing with big box or buying a basic machine from international brands. Olum’s please do better, I had high expectations. I usually do not review, but other needs to know this poor experience!