Connor Carlson
Despite positive reviews, this place tried to rip me off. I called after a holiday weekend where my truck (2006 Ram 2500 Cummins 48re) refused to shift down into first. I made the mistake of mentioning that the transmission was rebuilt 5k miles ago by a different shop (far away, so I couldn’t go back there easily for warranty). Joe said “come right in and we will do a complete free diagnosis”. I brought the truck to him and he called back an hour later saying the transmission was junk and needed a $4700 rebuild. When I asked how he decided it was junk, he said nothing that indicated he had even glanced under the truck. A flurry of sales pitches followed. “I don’t know what that other shop did, they’re probably hacks” and “they use cheap parts, but of course I use good quality parts”. I didn’t like the sound of any of this, so I picked up the truck. I later borrowed a scan tool from a friend and the truck had a P1756 code for a failed solenoid, a VERY SIMPLE repair. (Yes, they would’ve seen this immediately if they plugged in a scan tool) Just drop the fluid pan and plug in the new part, says the internet. I bought a name brand quality solenoid on Amazon for $50 and decided to attempt it myself, despite never touching a transmission in my life. It couldn’t have been easier. Took me less than an hour in my driveway and the truck has never missed a shift in 8k miles since! They clearly tried to take advantage of me and sell me an entire rebuild. That’s pretty scummy, and for that they get one star.
