New Concepts Auto Services Inc

Took my car in for an oil change, alignment, and to have the headlight bulb changed. They had my car all day, and didn't even do the alignment, ripped my front bumper off to allegedly do the headlight, even tho it wasn't necessary to take it off. My previous mechanic never took the bumper off, and changed both headlights, each within a week of each other! Then they charged me 1.5hr labor to change the headlight bulb, when my previous mechanic always changed it in 45-60mins, without the specialty tools this particular mechanic claimed to have! After paying a significant fee for the "work" they claimed to have done that day, and getting it home, we realized they didn't have the headlight placed back in properly, and there was now a bunch of paint chipped off my front bumper from them removing it, and there was a huge dent around where the headlight fits in, looking like they took a screwdriver to try prying it into place. The guy, Ed, who apparently is the boss, saw the damages and said he was going to have a body shop fix it. 1.5wk after he claimed he would call the body shop, we still had not heard back from him. I called him today, to find out about what was going on, and he claimed he hadn't even called the bodyshop, bc it wasn't important enough, and wasn't a safety issue. He also claimed him & his staff aren't "perfect", so I shouldn't be upset, bc they did the best they could. He previously told me it was "an easy job and it wouldn't take long". But now I have a damaged car, which they shouldn't have touched to begin with, if they couldn't properly do the work without causing damages. After talking to Ed today, he is now refusing to fix the damages he caused, bc I am wanting it fixed asap, after not hearing back for 1.5wk. It's not his car that's damaged, so he doesn't care about it getting fixed. As long as he can swindle money from us for the damages he caused, he's happy! This is absolutely the worst mechanic I have ever gone to! I would highly caution others to seek a REAL professional mechanic who knows what he's doing, doesn't make excuses for his inability to do a proper, professional job, and takes responsibility when he damages the property of others, and/or doesn't properly do the work that he's been paid for. We will filing complaints with the BBB, and taking further legal action against this business. It's sad that consumers have to go thru such chaos with regular body shops, just to get simple car maintenance. We'll be going thru a dealership next time. They might cost more initially, but it's not nearly as costly as a careless, negligent mechanic.