MVP Air Conditioning, Heating, Plumbing & Electric

My basement bathtub happened backup and im lucky to found MVP, they proved full service and joined their membership, today their technician was very professional to discover my drain pine position covered by dry wall. And he cleaned the drain with professional equipment. Very nice to tell me they free camera check the pine so to discover why the issue happened and prevented happened in the future. Im very happy for their service. And it is free since I became their member .it just 15 per month, it worth the money

I asked for a 2nd bid from MVP on a sewer line repair. I am so thankful I made that phone call! From start to end the MVP staff were all professional and communicative. It was a big job which involved digging giant 10 feet deep holes into my backyard to replace aging clay pipes. After the repairs were done my backyard was seamlessly put back together which my dog really appreciated. This huge job was completed within 36 hours! Never mind that it ended up being around $7000 less than the original bid from a different company. As a single lady homeowner, house issues like this can be overwhelming and I had an uneasy feeling about the first bid I had gotten but was completely at ease with the MVP team. I would encourage anyone concerned about original bid to get a 2nd one from MVP. I was very impressed by MVPs excellent all around service and definitely will be calling them again. !

Let me be clear — this experience has been completely unacceptable. We brought in a team to investigate a venting issue. They returned with two estimates: one for $6,000 and another for approximately $8,000. My husband wasn’t home at the time, so I asked the technician, Chance from MVP, to wait and explain the details to both of us. During our discussion at the kitchen island, my husband asked Chance if the other two issues could be delayed a few years. Chance confidently said yes and recommended the $6,000 option, assuring us it would fully resolve the problem. We signed the contract based on that assurance. On installation day, they removed a vent stack — but the issue remained. Water from the washer backed up into the shower and toilet. MVP returned for a follow-up, only to hit us with a $50,000 “diagnostic dig”. At this point, we started realizing things didn’t add up. They ran a line through our bathroom, broke the toilet paper holder off the wall, reinstalled it backwards, and left the concrete patching in a disgraceful state — telling us, and I quote: “That’s how it’s going to look — we’re not construction workers.” After getting nowhere with management — who refused to accept responsibility or offer any meaningful resolution — we had to hire another company and pay an additional $8,000 to actually resolve the problem with a proper 10-ft dig. To be clear: • The original issue was never fixed. • Our bathroom was damaged. • Our dryer vent was ripped out and we had to repair it ourselves. • Our sink is now leaking. • We were forced to clean up the mess they left behind. When I pointed out that this behavior showed a complete lack of moral compass, the manager defensively insisted they did have one — but still refused to discuss reimbursing us for work that they admitted was not guaranteed to fix the problem. This has been an irresponsible, unprofessional, and costly ordeal. I am attaching photos to document everything.