Mr. Rooter Plumbing of Grand Rapids

**Update - The owner called me and insisted on scoping my pipes again. After I told him no, he got mad and threatened me with litigation over this review. DO NOT USE THIS COMPANY - TRIED TO SCAM ME I started with Mr. Rooter in 2024 for emergency roots blocking my pipes. They hydro jetted my line and it worked for a year. In October 2025, I had them come back out for the same issue (I had a tree removed so I expected to have this issue until the tree roots rot away). A month later, I had water back-up in my basement so they came back out. They then proceeded to tell my that my pipes were disintegrating, they could see where the "Y" was splitt... Read full review

Called at 2pm, dispatch called when tech was on his way, tech called upon arrival 1.5 hr after first call. Tech (Charles) explained the process and associated costs (with empathy and understanding). Got to work immediately. Problem solved within an hour. Great communication ; highly recommend.

After our toilet had been clogged and different plumber had tried to unclog it without success. Brandon and Jr arrived with one days notice and were able to locate and fix the problem with minimal trouble. They were very knowledgeable and friendly during the visit. I highly recommend Mr. Roto plumbing for all of your plumbing needs.

Water heater failed at a tenant’s property while I was out of town, and tech Eli handled everything remotely with great communication and professionalism. This was two days after Christmas, and he still found the exact brand I wanted. He sent before-and-after photos, and the install looked clean and well done. Price was $2,800 for a 40-gallon gas unit installed—I thought was slightly high but what isn’t these days, but overall a very smooth and positive experience. Was able to install same day too!