Mr. Rooter Plumbing of Grand Rapids

**Update - The owner called me and insisted on scoping my pipes again. After I told him no, he got mad and threatened me with litigation over this review. DO NOT USE THIS COMPANY - TRIED TO SCAM ME I started with Mr. Rooter in 2024 for emergency roots blocking my pipes. They hydro jetted my line and it worked for a year. In October 2025, I had them come back out for the same issue (I had a tree removed so I expected to have this issue until the tree roots rot away). A month later, I had water back-up in my basement so they came back out. They then proceeded to tell my that my pipes were disintegrating, they could see where the "Y" was splitting open and that I was going to need to rip up my floor and replace the cast. I decided to call another company out to take a look and give me an estimate. Not only was one of my pipes never inspected, that they claimed to have opened (the cap was clearly never removed), my pipes were inspected on camera with no signs of damage at all. I saw the "Y" with my own eyes and it looks practically brand new. They also informed me that where Mr. Rooter claimed to have run the camera, it is impossible to even get the camera through the access he claimed. Call a locally owned plumber and avoid this company at all costs or you'll end up paying thousands for work you don't need.

Water heater failed at a tenant’s property while I was out of town, and tech Eli handled everything remotely with great communication and professionalism. This was two days after Christmas, and he still found the exact brand I wanted. He sent before-and-after photos, and the install looked clean and well done. Price was $2,800 for a 40-gallon gas unit installed—I thought was slightly high but what isn’t these days, but overall a very smooth and positive experience. Was able to install same day too!