Moore Mechanical

AVOID AT ALL COSTS UNLESS YOU WANT TO PAY OUT OF YOUR OWN POCKET TO CLEAN UP THEIR MESS. Technician came out to service our furnace and fuel oil tank...ended up with diesel sprayed in our basement, a puddle of diesel under the filter, and a couple hundred dollars worth of art supplies destroyed by diesel. The technician did his maintenance, replaced a part for the fuel oil filter, finished up, told us that he "spilled a little diesel, but I like the smell of it haha", then left. My fiance had to leave for an appointment, but when he returned, the entire house reeked of diesel. Come to find out, the technician spilled more than just "a little" diesel in our basement. There was a puddle of diesel under the filter, the wood holding up the filter was soaked in it, and the shelf next to it holding art supplies covered in a spray of diesel. We had to spend HOURS cleaning this up during both of our workdays because the entire house smelled so strongly of diesel. We had to throw away the shelf and all the art supplies on it, place the wood, and try to soak up the diesel with several mountains of kitty litter. My fiance called the office and briefly spoke to Antonio, the service manager. Antonio was dismissive, unprofessional, denied the technician did that, then tried gaslighting us about it. My fiance sent photos, and Antonio finally said he would come out the next day to take a look. Instead of Antonio making a point to correct the issue, he instead didn't come out at all, and had the receptionist call us to cancel and say he would send a $50 refund, which was never received. Not only did we spend $400 on the maintenance service itself, we are out money from everything that was thrown away, replacement wood, several bags of cat litter, and hours out of our workday and paychecks cleaning up THEIR mess. The original service tech should have let us know how much was actually spilled, and the Service Manager should have actually remedied the situation, as opposed to gaslighting his customers.