Jacobson Heating & Cooling

We have used Jacobson for year. We had our furnace blower motor replaced in 2022, then January of 2025, we had the heating element replaced. The tech we worked with last year was awesome, hard working honest guy. I asked him how long does he think we have until we need a new furnace. He said you’ve replaced the two biggest parts, this will last you years. Well January 2026 our heat goes out again. This doofus of tech comes in, doesn’t even do any thing and says we need a new furnace. We asked him about the replacement parts and why they didn’t last or if they honor any warranty and his response was “well they really only last a year or two” We were blown away. He was super just weird and shady. The owner came out to do a quote for a new furnace but why would we purchase a furnace from a company whose parts don’t last??? We ended up getting a quote from a different company same day and was able to get a new furnace the next day. We will never be doing business with Jacobsons again after this experience.

December 2025. Since our furnace, AC system and water heater were each 20-25 years old and showing wear, we brought Jacobsons Jeff Vanderson (co-owner) in to give a quote. Energy rebates and cost savings from changing out all our old units at same time along with their Daikin (former Amana) 12-year parts warranty convinced us to do a complete change out. So a hi efficiency 97% Daikin furnace plus AC coil install (outside unit will be installed later in spring), a Bradford White water heater and an AprilAir humidifier with outside air temp monitoring. Paid $12k+ Nothing is cheap, but I’m confident these new systems will provide many years of reliable service. Jacobson sent a 3-man Install crew (Matt, Ryan & Matthew) who arrived, as scheduled, at 8 am Monday and were largely done by 1pm. They cleaned the floor under the old furnace and water heater zones before installing our new systems. All nicely tooled new sheet metal ductwork was formed to blend into our existing ductwork. We’re now enjoying nice even temps with the LOW SPEED (super quiet) continuous running efficient circulation fan. It automatically kicks to higher speeds when more heating or cooling is required. No more finger ‘sparking’ either as the AprilAir humidifier nicely remedied our dry indoor winter air to the exact level indicated by the humidifier control unit. I know because I verified the humidity % using my professional Taylor guitar humidity sensor I use to keep my wood guitars at proper humidity levels inside their cases. I used to use Jacobsons to service some of our business furnace units until I sold my business 11+ years ago. Their tech crew proved to be the best of several outfits we tried back then. I’d say they still rate tops for fair pricing and quality service people. Robert Kingma