Miller's Jewelry

My fiancé purchased a vintage diamond and brought it to Miller's to have it set for me. He presented a few ideas and sought the advice from the Miller's team in designing an heirloom piece for me. He proposed in March and I wore it out only on special occasions (I work with my hands) and by November, I noticed a large chip in my stone. We went in to the store in person to have the ring evaluated for structural issues and discuss potential solutions. The floor rep seemed very surprised at the setting, claiming the stone was too thin to be set in this manner. The issue was brought to the owner, who blew us off. They offered to start over and reset the stone in a more secure setting (at our expense, of course) and offered no reasoning as to why this could have happened. I called later to discuss the situation with the owner, who was incredibly condescending and offered no recourse. To quote Cec, "If you drive a car off the lot and get in an accident, do you call and complain to the sales rep?" As far as I'm concerned, if you buy a brand new car, drive it off the lot, and have a mechanical issue at 2,000 miles, you sure do. They send their jewelry off to be set by a third party and finish the design work in house. If they weren't able to come up with a design to support this diamond for basic wear, I wonder what we actually paid them for... The diamond in question was cut in the late 1800s... it made it all the way to Miller's in 2025 and then didn't make it more than 7 months of light wear. I'm sure their showroom pieces purchased from 3rd parties is fine but if you have custom work or require skilled service, I'd save your valuables and yourself the headache and head elsewhere. That's what we'll be doing.