Mad City Windows & Baths of Cedar Rapids

Brian Kelly, good communication, polite professional, kept me well informed, asked my input re: needs & wants with installation, treated my place with respect and once finished cleaned up area to satisfaction. Would recommend this company to others. Prior to project being started in beginning introduced to all team members that were associated with the remodel shower installation. Last & not least final step, ended by going over paper work summary with me & a chance to ask questions if I had any❣️

Predatory Sales and Subpar Quality Mad City's process is predatory from start to finish. Three hours of high-pressure sales tactics in my own home, even after I repeatedly stated I needed to discuss the project with my husband, the salesperson insisted I call him on the spot, rather than reschedule. When I wrote about this on their website, they offered an insincere apology about addressing this internally, but it’s clearly a systemic, years-long issue, as evidenced by a multitude of similar complaints. My shower was installed on 2/12/26 and 2/13/26. I called on the evening of 2/13/26 and left a message regarding my concerns that the shower walls are not square and that there is a dip in the two shower walls, starting about halfway down and continuing to the floor. A call was returned on 2/16/26, and a service technician was scheduled to come to the address to address the concerns on 2/19/26. Mad City Bath processed my full payment while knowing I was completely unsatisfied. Getting a hold of anyone was an exercise in futility. I either had to leave messages with a receptionist or with a general voicemail. I was told by the receptionist that my call would be made urgent and my calls would be addressed. No one had the decency to call me back, so I had to file a merchant dispute with my CC company. On 2/20/26, the field manager called me back to share that he had reviewed the pictures taken the day prior. His response was insulting. After acknowledging the wave and gaps in the wall, he told me that while it didn't meet my expectations, it met their "standard of error." Let that sink in: Mad City Bath’s official policy is that crooked and wavy is good enough. If you value your money, and want a shower that is actually square and plumb, stay far away from this company. They perform subpar work, hide behind automated phone lines when things go wrong, and will abandon you the moment they have your money. Hire a reputable contractor instead. * also note that they don’t use cement board behind the acrylic, just warped plywood

Kyanne & Greg C just finished installing windows throughout my home! They did a fabulous work, in a timely manner. They were professionally friendly, Bruce my dog liked them too! These windows are sealed inside and outside, I never have to paint the inside frames of my windows again!! I especially liked that Kyanne is a female installer,being a single woman it is nice to have a woman doing this kind of remodeling. She answered all my questions checked the interior windows one last time to make sure they were the way she wanted them. If I ever need a large remodel like this again, I will call Mad City! Thank you Mad City for helping make my dream come true, new windows!!!!