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Washer Repair
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Appliance Repair
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Refrigerator Repair
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I understand most people aren't going to hire MC Appliances Repair directly, and we also engaged them through Whirlpool due to our warranty. But I am very happy with the service. The time window we selected on Whirlpool's website was already booked, but their scheduler found us an even earlier availability. Our technician, Leo, arrived right on time and diagnosed the problem within minutes. Because the problem is common, he had the replacement part on his truck and was able to get our washing machine running again less than half an hour after his arrival. He even preemptively addressed another common issue that can go wrong in our model and showed me the source and the fix. No question of charge since it's under warranty. We would be happy to work with MC Appliances Repair again.
This company is a rip off. They try to rip you off for doing warranty repair work covered by the manufacturer. They were supposed to come out to replace a ripped seal on my refrigerator door. They wanted to charge me a diagnostic fee of $120 for opening the refrigerator door to see the seal split, there is no diagnostic here, you're supposed to replace the seal its broken. There's nothing to figure out here, its not like they were trying to figure out why the ice box isn't working, or water leaking, or anything.
My parents refrigerator broke down. I reported it to whirlpool and they assigned the work to them. The guy came on Friday and confirmed the compressor had gone out and said he would go to get authorization for the repair. I call on Monday and the woman answered. I explained the situation and asked for an update. She said they don’t do those repairs and to talk to whirlpool. I asked if they informed whirlpool. She said they know. I talked to whirlpool the next day and we discover that they didn’t inform whirlpool at all and closed the work ticket as though they completed it. I was incredibly disappointed in the work and business ethics of this company and I would encourage anyone else to steer clear of them.
Customer service said the technician would arrive between 10am and 3pm. He was late both times and arrived after 3pm. This disrupted picking up kids at school. The technician misled us. I called the customer service each time the technician was late. Customer service was dismissive and treated me poorly...I had to schedule 2 appointments, one to determine what parts were needed and 1 to install the parts. The technician said he would be able to return the same week to install the new parts for appointment #2. When I called customer service to schedule, I was told I had to wait 1 week for the installation (and they could not do it the same week). I suggest never using this company. There are many certified repair persons. Most work as individuals. I will not use this company again.
They are HORRIBLE. I have been dealing with them since December 2017 regarding the repair of my GE dishwasher. It is still not repaired. They were supposed to fix the dishwasher on January 8, 2018 but called on January 5, 2018 to cancel because the parts reportedly had not been delivered. They pushed back the appointment to January 26, 2018; they called on January 25, 2018 to once again cancel the appointment because they were reportedly waiting on the parts to be delivered. They finally come to my home on January 30, 2018 to realize that the parts they ordered and installed did not resolve the issue and my dishwasher was still not working.
A master technician came to my home on February 2, 2018 to figure out what was wrong. Initially, he tried to tell me the reason my dishwasher was not working was because it was not getting any power. He tried to demonstrate with the outlet that my coffee maker was plugged into how the multi-meter is supposed to read electricity. His reader read 0 as if the outlet had no power; however, I had just made coffee so I knew that his multi-reader was incorrect. Come to find out he had it on the wrong dial. Once corrected he noticed that the dishwasher was in fact getting power.
He finally figured out the problem and told me the parts that would have to be replaced. They are supposed to be coming to my home on February 16, 2018 to make the repairs. I have very little faith in this company and based on their pattern, I would not be surprised if the parts supposedly don't arrive and the repair is pushed back to March.
I would not recommend this company to my worst enemy. I will be filing a complaint with the Better Business Bureau in addition to any agency in PG County Government that addresses companies that operate as poorly as this company.
