Leonard's Auto Tag Service

Terrible service, the lady in the middle desk couldn’t answer any of my questions. I asked for management and was told, “ they will just tell you the same thing”. Filed for my title back in June still have yet to receive it (now in September). The employee could not answer any of my questions and decided to hang up on me and I called back twice to get no reply. Very frustrating, ended up calling the Wyoming Leonard’s. Thankfully, the employee was helpful and was able to answer some of my questions. This experience has been frustrating definitely do not recommend the Wilkes-Barre office.

Horrible customer service. I got there at 5:00, door tag said closed. I went to see the hours listed and noticed someone inside. I asked about hours and she looked like I was from outer space. I asked about what I needed and she gave me a line about papers needed. I had all the paperwork and after several inquiries she decided she could/wanted to help. For being the office manager she was no customer service skills and personality is beyond. People complain about San Souci location, this location is worse. At least San Souci location did what needed to be done after some time. Stay away from Joanne. Then they say email your concerns…., email failure. Typical of a business that wants to hide

I wish I could give this review with negative stars.... I checked Google to see what time this place closes and it said 1pm. I arrived around 12:07 and was told that they are taking there last title transfer at 12:30 because that's when they usually lock there door. So I asked are they telling me this now because we still have time and was informed that they have to attend to a couple more customers so it won't be enough time to do mine as well.