livia berni
Overpriced and Poor Communication - Beware the "AAA Recommendation" I wish I had ignored the overall rating and read the one-star reviews first. My experience reinforced my thought of not wanting to go to the mechanics. Communication: I dropped my car off Saturday and was told they would update me whether my car would be ready then or Monday morning. I heard nothing. They were closed Sunday, and I had to miss work Monday morning just to chase them down for a status report and my car was not ready until 3pm. We discussed the possibility of my car not being ready by Saturday which was fine but I wish they would’ve called and told me. Pricing: I needed my two front tires replaced and an oil change. Before they even took my car back, a mechanic who must’ve seen my car as I was walking in immediately said I would probably need my back tires replaced too. I asked the guy at the counter how much that would cost he quoted about $800… mind you I have a 2014 Nissan nothing fancy. After the fact I called a different auto shop and they quoted me $500 a substantial difference. The cherry on top after paying close to $800 for the new tires the literal day after they replaced them my low tire pressure sign went back on. Labor Costs: They initially quoted $3,700 for "recommended" repairs. I narrowed it down to the essentials (tires, belts, oil, coolant), and the bill was still $2,000. Parts were only ~$900, meaning I was charged over $1,100 in labor for standard maintenance. If you value your time and your bank account, go somewhere else. Don't let the AAA/ Google recommendation fool you.
