Kens Auto Repair Service

The folks at Ken’s deserve an award or something. I had been having trouble with my 2005 Toyota Prius, and after a very cursory inspection by my usual mechanic, I was given an estimate north of a grand for replacing the water pump and related parts. I don’t know if this is actually the case, but I got the distinct impression my trusty mechanic was telling me in dollar signs that they didn’t want to deal with whatever issue my car was having. It’s difficult to find mechanics who are willing to work on hybrids it seems. So I started a search for a new place to take my ailing car. Found Ken’s by reading reviews on Google and Yelp focused specifically on the Prius and hybrids generally. Called ‘em up and talked to Christine. She was fabulous, talked me through the issue, took down some pertinent information, and told me to bring the car in for a look. Two days later, I’m back on the road, and at a third of the price my “trusty” mechanic was planning to charge me. I can’t recommend the fine people at Ken’s strongly enough, especially if you are one of those people looking for a place that works on older model hybrids. In addition to solving my water pump problem, Christine also did a bunch of research on a charging issue that started at almost the same time. She came up with a workaround that I have been using for the last six months or so. It’s getting to the point where I’m going to have to replace my battery pack. Can you guess where I’m going to get it done? Honestly, I don't even want to take my cars back to my "trusty" mechanic for a simple oil change anymore, even though they're much more conveniently located to me. Ken's, I think you may have ruined me for other car shops! In the end, my experience was that these people will go way above and beyond on behalf of their customers, even new ones like me, and for that I’m extremely grateful. Thanks, Ken’s Auto Service!

They were able to get me in same day after my car was suddenly undriveable. In addition they were honest with me and told me it was only a cheap part that needed to be replaced. I know if they wanted to they could have told me it was the very expensive fix I assumed it needed and I would never have known differently. I think other car places would have lied to me to take my money but they didnt and I am so grateful for that. I wish I had found them sooner. I highly recommend this place. Will be using them from now on for all my auto repair needs.

I encountered a usual incident with my truck back at the end of January. Christina was such a great support she went above and beyond, the adjusters at my insurance carrier (PROGRESSIVE) FYI don’t carry this insurance, they could be great when it comes to cc but my experience was one of the most difficult ones and if you don’t follow through with their decisions…they will punish you. I have been a client at this shop for several years always taken care of my truck but this time was different with a freak accident while the insurance company stalled everything, Christina was there holding my hand. She is so knowledgeable and knew how to guide me through this ordeal, this is one of the only unique shops that still provides top service, you can’t find it anywhere else, they’re integrity is superb and always do everything in the interest of their clients, I’m blessed to be able to come here and know my auto is in great hands. Because of the insurance took their time in paying them it was about 5-6 weeks but once they got all in place my truck was fixed within days. Can’t Thank them enough for all they did. I highly recommend this shop for all you needs specially if you are a female because most of the time you will be taking advantaged even if it’s something simple you may end paying more only for the simple fact we are females.