Christian Brothers Automotive Peoria-Thunderbird

I have been a customer at Christian Brothers for years now and I have to say it just keeps on getting better. As a retired office manager, I appreciate excellent customer service and they definitely deliver. I had the pleasure to work with Rebeca Larkin and she was a delight! Not only did she care about what I was telling her (about my car) but she also made sure the technician knew what I was talking about. They had to order parts for my car which originally was priced out at 900.00 and Rebeca called me the next morning and said that the price was way less than originally quoted by almost 700.00!!!! I was so happy! That's the thing that will keep this business thriving........honesty, integrity and caring service professionals like Rebeca. Oh and also the flowers and a personal note from Rebeca when I got into my vehicle, just superb!!!!

I feel like all auto shops overcharge and this place definitely does. However they do a phenomenal service and they offer payment plan options for those who may need it. The customer service is top notch I needed some work done on my car, they gave me a ride to work. With their shuttle service. I left my lunch in my car and they had someone bring me my lunch when I told them multiple times they didn’t have too. But they went above and beyond, and brought me my lunch. They even picked me up after work when my car was done and they even worked with me over the phone with all communications via text and phone calls with any questions or concerns I had prior to getting the work done because like I said, I do feel like it was a lot of money for a repair that was only gonna tae an hour. However, that comes with larger known repair shops. So with that being said… do I want to spend more money no! But will I come here again knowing i might spend more? Yes! They know what they’re doing and like I said the customer service was top tier.

I used to go to Sun Devil Auto (four visits there), but after coming here, the difference is huge. I got service here yesterday, and honestly, I’m relieved. From the second I walked in, the whole team at Christian Brothers Automotive made me feel like I was joining their family/friend group. Everyone introduced themselves by first name, and the atmosphere was super welcoming and comfortable. The customer service was incredible. Every employee I talked to was knowledgeable, helpful, and even pretty funny as we all mutually shared jokes. They explained everything clearly and made the whole experience genuinely enjoyable. The vehicle service itself was fast and smooth, and the complimentary shuttle was insanely quick— I pulled out my laptop and they were already set to take me home (20 min away). Something that really stood out to me: they don’t charge an upfront diagnostic fee if nothing is wrong with your vehicle. That alone separates them from about 99% of other shops that still charge you even when nothing needs to be fixed. It honestly says a lot about their values and how they treat customers. This was a true 10/10 experience for me as a first-time customer, and I’ll definitely be coming back for all my future service needs. Highly recommend!