Ken's Appliance Parts

My dryer was not working correctly so I opened it up and found it needed a pulley and new belt. Found the parts on Amazon for $20(belt and pulley) I decided instead to help out local businesses and went to Kens and they had the parts, only it was $20 for the belt and $58 for the pulley!! I bought them anyway because, I was already there, and like I said it’s nice to help out locally owned businesses. So I got home opened the bags for the parts and got ready to install them. Once I got it all taken apart I discovered that it was just the belt that needed to be replaced, so I went back to Kens to return the pulley(which in their defense, the invoice said open packages are non returnable, but the plastic bag that it was in just had a little hole in it, enough to get the part out) and they said the could not take it back even though there was nothing wrong with it and I had the receipt. So much for helping out locally owned businesses-never again!!!

Went in to ask some questions about a dishwasher problem, and the gentleman did not seem to interested in the questions I was asking. I was told that I seemed to be on the right track with my problem and that was it. Either he was more interested in making his peanut butter and jelly sandwich at the counter, Wich I clearly interrupted, or he was wanting me to schedule for a service call. I think it was the later. Very unprofessional. I Will go buy another dishwasher before dealing with this place.