Jim Jennings Transmissions

I went in and asked for transmission service, they only did a diagnostic, and after they said I needed to get a new transmission from them for $5000. On the diagnostic that I paid for the not only claimed I have a transmission that does not exist on my mode, but that I had a manual on top of that when I have an automatic. They appear to have not even checked for any leaks or the fluid level in the transmission as well, because I took it to another shop and they immediately checked it. They filled it up on fluid and it ran perfectly. If they did genuinely do a diagnostic why were there so many discrepancies? Also, how do thy justify charging for this service when it seems like they just want to push people towards getting a rebuilt transmission instead of providing the service requested and then paid for.

I had my transmission replaced and it was ready for pick up on 10/14/2025 when I picked up my vehicle it was making a noise from underneath the vehicle I was told to bring it back in the next day and they would take a look at it and tell me what the problem was, well they informed me that it was my flex pipe and that it needed to be replaced so was told it’s not there responsibility to replace it because my car is ten years old and that the flex pipe was rusted, the problem is it was test driven before I picked it up and if I did say anything about the noise it was a done deal, so you mean to tell me after getting bill for 7000.00 dollars with my warranty company covered most of it which I was thankful for, I had to pay out of pocket for some other work that needed to be done, and they couldn’t let me know that my flex pipe was not working properly, after they got paid I was in my own. So a word to the wise before you paid for anything make sure that the work was done right. I was very satisfied with the work until I started my car and it sounded like a motorcycle and the person that test drove my vehicle didn’t bother to inform me about the problem. So just so you know never pay for anything before you check that everything is done properly. Overhaul I was a happy customer and was glad to get my vehicle transmission replaced. But to just not inform me that my vehicle was making that kind of noise and nothing was said to me about it is really disappointing. Well to all of my fellow Americans have a blessed and safe journey. 🙏🏾😇

Spoke with Zack and scheduled drop off. Christina called to tell me what they found (not a transmission issue). They offered to take the vehicle across the street to the mechanic they use - however we have a mechanic in the family so we opted to pick it up. Christina took the time to read the diagnostics report to me - even though I would receive a copy of it when we picked up the car. They charged a reasonable diagnostic fee. THEIR CUSTOMER SERVICE ALONE WAS WORTH THE DIAGNOSTIC FEE!!!! THANK YOU FOR GREAT CARE AND CUSTOMER SERVICE!