Jackson Heating • Cooling • And More

First a little background of me , I am a contractor with 16+ years of experience from north GA , I mainly do inside renovations, decks and additions. I subcontractor some work out to local professionals and not chain companies. So writing this review I know the negative impact it will have on this small company, yet I feel the need to warn any new potential customer. Here is why I don’t recommend hiring Jackson . You would expect a company to not only stand behind their products ( even 3rd party )but also their service/ workmanship , and on “paper” they say 1 year warranty labor and parts . But they are just another company who finds excuses not to live up to that . This is my experience. In Feb. 2021 I completed building a sunroom for my customer . And like always I will rough in the electrical or plumbing and in this case pre-install a mini split unit . I had a professional license electrician install the wiring and I placed the outside unit on the concrete pad , and the inside unit on the wall . All the Freon lines run and attached to the unit ready for checkup and to be finished by an professional AC company . We choose Jackson because they were right around the corner and locally owned and operated. The first time he came the mechanic seemed to struggle with the weighing of the Freon or pressure testing ( vacuum) the lines . Maybe it was his first time doing this or maybe it was the rain . Without actually physically checking the connection of the lines , he said he was done and left . After a month waiting we didn’t receive a invoice so we called and reminded them we still needed to pay . Six months later , the unit wouldn’t work ( cool down the room ) so we called Jackson to come check and diagnose the problem. Of course I wasn’t there but my customer, 80 year old lady was confident that she would be able to answer any questions if needed. It didn’t take long for the technician to conclude that there was a leak and all the Freon was gone ( the unit is pre- charged with 2 pounds of Freon when buying it ) . When my customer asked why that happened, being surprised and concerned for her health , the technician was giving her excuses about expanding and shrinking of the pipeline and or connections. “You can do research that this only happens in rare cases under long time of stress” . They fixed the leak and added the Freon without informing the client ( my customer ) of the cost . I was assuming just like everyone else , that it was their mistake. For not doing the right thing the first time . And then came the bill , actually bills . $240 for labor and $280 for the Freon . And that is on top of the first time that came to “check” the installation of $170. That is $690 total . As much as the unit itself. After calling the office to ask and discuss this bill they said the felt in their right to charge this since they didn’t install the unit . Meaning; if they don’t install the unit ,they don’t guarantee their workmanship . That is literally what they said . So be warned if you want them to service your existing unit . Also if they can’t to a simple pressure/ vacuum test . Then I would warn anyone to have them do a complete installation of a new unit . And finally. Let’s say you think it’s reasonable for them to charge the amounts or even consider their excuses. Don’t yell at the customer, don’t be condescending. Definitely not to the older folks out there. That’s just unprofessional. Update As you can see in the pictures 3 invoices !! But if customer has paid in full , I’ll let her know not to worry about the last invoice . It was never about the installation warranty, but about the service warranty ( written on your invoice ) . I called the office and talk to a lady to discuss the reasoning and if we could maybe compromise on splitting the bill 50/50. But the answer was no . Here is my final thought . There’s a billboard on intestate 40 of Hiller heating and cooling. If not happy with the service it’s free. I think they are on to something.