Iowa Hawk Shop

That my bad experience in a story whit the team Iowa Hawk Shop, I made a purchase on July 9th, 2023, from the University of Iowa Hawk Shop website, order number 22530000059557. Unfortunately, my experience has been far from satisfactory. Out of the 8 products I ordered, one crucial item, a diploma frame for the School of Law priced at $233.24, did not arrive. Despite numerous attempts to resolve the issue, including calls and emails to both the Hawk Shop and USPS, the problem remains unresolved. Each time I contacted the Hawk Shop, I was met with apologies and assurances that my refund would be processed promptly. However, despite receiving email confirmations of the refund receipts on July 18th, August 11th, November 2nd, December 6th on 2023 and January 24th 2024, the refund never materialized. The lack of accountability and failure to provide a resolution is deeply disappointing. It's disheartening to see a lack of follow-through and customer service from a university-affiliated shop. I urge others to reconsider shopping at the University of Iowa Hawk Shop until they demonstrate a commitment to resolving customer issues promptly and effectively. Hopefully, since it will be a year ago, I am waiting for a solution.