Hush Air Heating & Air Conditioning

Heating issues. I called and asked for an estimate. An appointment was made and a technician came. The heating unit was assessed and after an hour or so, he comes down to tell me he’s done. A couple of safety switches were turned off and were turned back on. These new units are do sensitive he tells me. Next time, just turn it off and let it reset. Then turn it back on. I was never given an estimate of repairs, he just did it. Was it repaired, not really. It still behaves the same. No recommendations here.

I am very happy and satisfied with the service that Hush Air rendered to my A/C unit. The technician was Darren who was very professional and pleasant to work with. He diagnosed the issue with my A/C system and gave me a very reasonable estimate, as compared to other estimates that I got. He didn't try to upsell me on anything and explained to me the issue and the solution to my A/C system's problem. He performed the repairs and maintenance of my system and cleaned up before he left. I highly recommend Hush Air for their quality service and good value. Will P.

Nothing like coming home from vacation to find your AC is down in mid-July in SoCal! My Ecobee screen was black. Called support and tried several things until they recommended calling my HVAC company. I have had service and repairs from Hush Air for many years, so gave them a call late Friday afternoon. Kim took my call and said, I did all the right things, but they may not be able to get someone out to my house until Monday (understandably), but she would try. In a matter of minutes, she called me back a routed Bryan to come over within the hour! Bryan did his best but my ~20 year old gas FAU was fried. Considering my AC Compressor was as old, it was suggested I replace them together. I agreed, avoiding yet another failure. I again spoke to Kim as well as Darren (owners) about what would be best for me. At this point it was Friday evening and Darren patiently took the time to answer my questions and asked some of his own to help understand my needs to make recommendations. He literally spent an hour on the phone with me! In the end we agreed on a solution. He said he would get all the equipment by Monday and have it installed on Tuesday. This in itself was a great stress relief and luckily temps stayed in the 80's through Tuesday. We talked about the Trane 14 Singe Speed, 17 Multi-Speed & 18 Variable Speed packages with a Heat Pump, FAU and Smart Thermostat. I landed on the 17, however Darren gave me a Hush Rebate, found me a California Rebate and City Rebate besides giving me a very reasonable cost for all the equipment, install and even filled out the paperwork for the City Rebate and setup the Permit Inspection, thus I ultimately opted for the Trane 18 Variable Speed. Oh, also included was a 10 year warranty and 2 years of service. Take away here, Kim and Darren are very knowledgeable and wanted nothing but to provide me with information and options to ultimately make the right decision for our home. Again, all decided by Friday evening! Very Impressed. On Tuesday Morning his team (Cash, Henry & Julian) arrived promptly, were very hard workers, friendly, professional, clean and did not hesitate to help me understand how to work the system. Considering the effort at hand, I was unsure if this could be completed by days end but again was pleasantly surprised it was completed with plenty of daylight left on Tuesday. They also checked my ducts in the attic and walked me through setting up the Trane UX360 Thermostat and the Trane Home App on my iPhone! These guys were great! Now, for the results ... I have a two-story house and even with my old AC Compressor (which was an upgrade to the original) it never really made a difference upstairs. This whisper quiet Trane 18 is great in several ways. One, it keeps the temperature within 0.5 a degree of your set point. Two, my upstairs though logically is slightly warmer then downstairs, has never seen cool air come out of the vents like it does now. Third, never having a heat pump I did not realize I could be running my AC 16 hours a day and end up with lower energy bills due to the variable speed and heat pump. Can't wait to see my future bills this summer. The Trane Smart Thermostat also has more features than my old Ecobee had. I understand technology does improve over time but may times they do not live up to expectations. My initial opinion is EVERYONE at Hush Air has always treated me fairly, are committed, do great work, and now provide great products. I would not hesitate to recommend them to family or friends. Thank you Hush! Wish I could add stars! The best thing I heard from my wife on Tuesday was "I'm cold!" 😊