High Tide Plumbing, LLC

I've been in property management for over 30 years, so I have a solid baseline for what repairs typically cost. I called High Tide Plumbing for a straightforward toilet reset — a new wax ring and two bolts — after they quoted a $98 service fee that would be applied toward the repair. When the technician, Brandon, arrived and confirmed it was a simple fix, I was quoted $511. Not a new toilet. Just a wax ring and reset. In three decades of property management, I've never received a quote that high for this type of repair. When I called to discuss the pricing, the operations manager explained that the owner uses a tablet-based pricing system designed to cover overhead and ensure profitability. I understand every business needs to make money — but this felt significantly out of line with market rates for the work involved. To their credit, Brandon called back within 30 minutes and waived the $98 service fee. That gesture was appreciated and reflects well on him personally. My honest recommendation to High Tide: consider giving customers a general price range upfront before dispatching a technician. Be transparent that the estimate may increase if unexpected issues — like water damage or additional repairs — are discovered. That kind of communication builds trust and would likely save both parties time. I can't recommend them at current pricing, but the responsiveness and willingness to make a small gesture suggests there's a good team here. Pricing transparency would go a long way. Laurie

I couldn’t be happier with the service from High Tide Plumbing. My technician, Alec, was outstanding. He walked up to my house, introduced himself, and the very first thing he did was shake my hand. That level of professionalism immediately stood out. A supervisor also stopped by (I hate that I can’t remember his name), and he did the exact same thing — introduced himself and shook my hand. You can tell professionalism is part of their company culture. They clearly explained what was going on, what needed to be done, and kept me informed throughout the process. Everything was handled efficiently and professionally. They originally gave me a 10–12 arrival window, but called at 8:00 AM and were at my house by 8:15. That kind of communication and punctuality is rare these days. Highly recommend High Tide Plumbing. Great people, great service, and a top-notch experience from start to finish.

Michael Rapuano let me know he was on his way and arrived well within the appointment time. He was polite, courteous, and very knowledgeable about his craft. He provided explanations of conditions he found, and answered all questions patiently, and in easy to understand terms. Michael provided a cost estimate of the work before he started the job. He completed his work in a timely fashion, ensuring he had completed everything required. He cleaned up after himself, leaving the house in neat and sanitary condition. I’m very satisfied with the work he performed and would recommend him to anyone.