Hernandez Carpet Cleaning

My experience with Hernandez…have used this company multiple times, and I will say that the actual carpet cleaning service is good. The technicians do a solid job when it comes to cleaning the floors. However, the customer service consistently ruins the experience. I had an issue where the servicemen told me the carpet in a new building was not clean due to construction. I even had a video of him saying this . I then called and spoke with someone in billing/customer service I believe her name was Maria—and she was extremely rude and disrespectful. After keeping me on hold for a long time, she did not properly assist me and did not help connect me with a manager. I requested a call back from a manager, but an entire week went by without anyone contacting me. I called again on Friday only because no one had followed up. At that point, I spoke with the assistant manager, Julitza, who said she had already emailed my apartment complex. about the carpet not being clean. Instead of resolving the issue with me directly, the company contacted my apartment office and asked them to tell me to stop calling even though I had only called twice, and the second call was solely because no one returned my initial request. Shortly after, I believe my number was blocked. This level of behavior is extremely unprofessional. Good service means more than just cleaning floors—it also means respectful communication and accountability. If you don’t mind being disrespected or ignored by customer service, then this company may be fine for you. Otherwise, I would not recommend them.