Steven Acesta
Abraham and Zito did an excellent job. I couldn't be happier! They were both punctual, polite, and professional. I didn't think my carpet could ever again look as clean as it does now. Most highly recommended. ππ
Hernandez Carpet Cleaning offers air duct cleaning in Greensboro.
Hernandez Carpet Cleaning offers air duct cleaning in Greensboro.
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4 public reviews
Abraham and Zito did an excellent job. I couldn't be happier! They were both punctual, polite, and professional. I didn't think my carpet could ever again look as clean as it does now. Most highly recommended. ππ
My experience with Hernandezβ¦have used this company multiple times, and I will say that the actual carpet cleaning service is good. The technicians do a solid job when it comes to cleaning the floors. However, the customer service consistently ruins the experience. I had an issue where the servicemen told me the carpet in a new building was not clean due to construction. I even had a video of him saying this . I then called and spoke with someone in billing/customer service I believe her name was Mariaβand she was extremely rude and disrespectful. After keeping me on hold for a long time, she did not properly assist me and did not help connect me with a manager. I requested a call back from a manager, but an entire week went by without anyone contacting me. I called again on Friday only because no one had followed up. At that point, I spoke with the assistant manager, Julitza, who said she had already emailed my apartment complex. about the carpet not being clean. Instead of resolving the issue with me directly, the company contacted my apartment office and asked them to tell me to stop calling even though I had only called twice, and the second call was solely because no one returned my initial request. Shortly after, I believe my number was blocked. This level of behavior is extremely unprofessional. Good service means more than just cleaning floorsβit also means respectful communication and accountability. If you donβt mind being disrespected or ignored by customer service, then this company may be fine for you. Otherwise, I would not recommend them.
Excellent service! The team did a fantastic job cleaning our church carpets and pews. They were professional, respectful, and thorough. Everything looks and smells fresh again. Highly recommend their services!
I couldnβt believe my eyes!! Alex and his partner just left and I am in awe of how my carpets look!!!! Better than when we moved in! They were punctual and very professional! Toured the rooms first and discussed the estimate with me before starting. We used this company years ago and were happy-today, I am astounded!! You guys will always have our business!! Thank you Alex and Bebbie? for an absolutely amazing job!!