Harrity Appliance

My experience with Harrity has been extremely frustrating. I had a part ordered through Harrity and later needed reimbursement for it along with the potential service fee. I began calling on 12/12/2025 to follow up. Since then, I have called 9 times and was repeatedly told that the owner was either unavailable or on vacation. They had no problem taking payment upfront, but reimbursing it has been a completely different story. Until today 2/24/2026, I still have not received a clear timeline for my refund. Most recently, I was told the owner’s return was delayed due to a storm, but there is still no estimate as to when this will be resolved. I understand that vacations and weather delays happen. However, customers should not be left without answers or a clear process for reimbursement. The lack of communication and accountability has been very disappointing.

While this shop boasts excellent reviews, my experience was unfortunately the opposite. I scheduled a service call for an issue with my 11year side by side KitchenAid refrigerator with water dispenser and ice maker but the technician failed to diagnose the problem or perform any repairs. After intermittent water then stopping for days at a time, it was working when tech arrived. Hours later it failed again along with fridge, freezer temps malfunctioning. He quickly, loudly and repeatedly said, “it’s Ancient and it’s working now nothing I can do!!” As a reasonable person I asked why no diagnosis of water filter, air filter, temperature controls, compressor might determine my issues but he was reluctant to check anything and became angry. Demeanor was rude and ge was disinterested in addressing the issues with my appliance, did not listen to my concerns,, disregarded potential problems. I contacted another company and a thorough fair diagnosis was completed, including the compressor, that resulted in my decision to replace it rather than repairing it with costly parts. I bought a new refrigerator within a week after careful comparison shopping as my only alternative to a faulty fridge. Despite paying for the service call, I was left with the same issue unresolved. I'm disappointed with the lack of professionalism and the wasted time and money. I was surprised to learn that using my debit card to pay fee meant adding a 3% surcharge, that is illegal, and therefore decided to pay by check instead. I subsequently asked for a refund as the charge was for a diagnosis only, that was not done professionally, however I have had no response. .

Make them your first call. I LOVE our 7 year old LG fridge but we started to have an issue with the defrost feature on the freezer fan, so after a month of defrosting the fan with a hair dryer and hoping for the best, we finally had to have someone come look. The first person tried but couldn't fix it, said they don't make the parts anymore and didn't put it back correctly which made the freezer stop cooling and ice maker stop working. We reached out to LG directly hoping their tech could fix it, but they use 3rd party people and the only "LG techs" were in lower CT and the scheduling was a NIGHTMARE because they wouldn't come this way unless they had other jobs. I was still determined because I did NOT want other fridge so we called Harrity's. He said he knew what the issue was, ordered parts, and came back within a week to install them. I was skeptical because of the issues the first guy had and "no one wants to work on a LG"..... but he did it. He fixed our fridge on the first try, at a very fair price, and in a very timely manner. We couldn't be happier and I wish we had called them first to avoid the headaches.

We were beyond happy with the communication and speed of repair for the ice machine in our GE refrigerator. We were covered under warranty by a third party (New Leaf), however we feel like we were still treated as any other paying customer. They were very responsive and fast with coming out to diagnose, and as soon as the part came in they called and even offered to come out to finish the repair same day, which didn’t work with our schedule but had a number of options within a couple of days as well! Dave who came to evaluate as well as complete the repair was friendly and efficient. Thank you for making this process so easy!