Hansberger Refrigeration and Electric Company

Our heat pump went out and I called Hansberger. I was greeted by a friendly voice with a prompt set up with a technician to diagnose the problem. The system was old and needed to be replaced. Mike, a sales representative, came out with reasonable solution. He, too, was very friendly, but most importantly, extremely knowledgeable. He had a crew to our home, a new system installed and working in no time at all. Because the system was on the roof, the job required a crane service. The installers were polite, clean and respectful of our personal property. We are satisfied customers with our new Lennox system.

Let me preface the comments that I'm going to share. Having been a General Contractor and being involved in all aspects of construction close to fifty years, I'M PICKY. The job turned out looking good and doing what it's supposed to do. The gentlemen that performed the work were pleasant and respectful. The estimator that I worked with and who also coordinated the work was very professional and satisfied all of my requirements and questions. The most outstanding aspect of the job was that I contacted the company one day for a quote, which I accepted, and the work was completed by 2:30 the next day. I was extremely pleased that they could... Read full review

Update to my initial review. The installers were instructed to properly seal around old duct work and mounting brackets that were removed from the roof and they failed to do it. I had a major leak the first time that it rained. The installation supervisor blamed it on previous repair, but the pictures that I took when I had to get on the roof myself show that no attempt was made to seal the areas. They also used wood decking screws to secure flashing which aren't designed to hold or seal metal. I had to seal it myself when I found it because it was going to rain again. After I sealed the areas there were no more leaks when it rained the same... Read full review