Handyman True Value Hardware

Called to see if I could get a car key cut that I said already had but just needed cutting because my key fell apart and I bought a new shell with a blank already attached, was told on the phone that I could bring in the key and a manager would look at the style to see if they can cut it only to be immediately told upon asking in store if they could cut it that they cannot cut anything ‘brought in yourself’ and they order all the keys. Could have told me that over the phone when I called yesterday and explained throughly that I had the car key it just needed cutting, lack of communication is what lead to my time and gas being wasted and the manager who informed me just immediately said no. Thought theyd wouldve made changes to be more professional after 8 years but I was mistaken and they haven’t changed since I was 16 and worked here. I don’t recommend this place to anyone.

Me and my girlfriend came in tonight to buy some silver polish. When we asked for help finding it, an employee kindly showed us where it was — but then we noticed staff watching us from around the corner as if we were about to steal something. We tried to ignore it, but they were even talking over their radios about us, which made the whole experience really uncomfortable. When I mentioned it to one of the workers, they just shrugged it off like our business didn’t matter. Really disappointing experience — we won’t be coming back.