Halifax Flooring

My husband and I are still in shock of how our experience went. It took almost a year and a half to get our carpet installed, mostly right. To shorten the story, I'll share only a few highlights. 1. Despite confirming the day prior, no one showed up on install day, and we ended up moving back all the furniture we had moved out of the rooms. 2. On the second try for installation day, the installer showed up 3 hours late. When he arrived, he said he had accidentally gone to a neighbor's house. When I asked which neighbor, he tripped over his words multiple times before saying, "Never mind. There's no neighbor." 3. They only did part of the installation, and it took them HOURS to do just stairs. Do you know the binding used in the manufacturing process on the edges of the carpet roll? He left that on and visible on 5 of the steps. He said, "Some people like it that way." I challenged him on this multiple times, and he simply insisted it's OK for the 5 steps to look different than the other 10. 4. When scheduling a day to finish the work, I was told it would be 3-4 hours to finish the project, so we agreed to let them come over Christmas Eve morning. They were here for 12 HOURS! On a major holiday! They left just after 8pm! 5. The seams looked TERRIBLE. Installer told me it was because of the type of carpet I bought. When I told him we purposely got pricier carpet and told him the price, his eyes bulged out, and then he put on a straight face and told me that the seams were a problem "especially" with expensive carpet. 6. The carpet started popping up within days. In other areas, it wasn't tucked in at all. 7. When I called Halifax to come fix the issues, they sent the same installer! Of course, he said everything looked just fine and changed nothing. 8. I was gaslit multiple times over the phone by the rep over my case and was told that I was unreasonably asking things to be "perfect". Fortunately, I had not yet paid the balance of the bill, so they were forced to answer my calls. 9. I had 3 carpet companies come and look at our seams, and they were all horrified at how bad they were. Halifax eventually sent over a master carpet layer from a different company, expecting me to be corrected of my error. As soon as the expert walked into the room, he said, "That seam can be seen from a helicopter in the sky!" 😆 🚁 10. Halifax agreed to fix the issues. I thought that would be the end of it. But it is a year and a half later, and while they fixed a lot of the issues, we still don't have all the repairs done. Their installer had damaged the top of a hallway arch and an intake vent. These are only SOME highlights of our experience. I am jealous of the other reviews who got their work done quickly and correctly somehow. * In their defense, Halifax eventually fired that original installer, who was a source of many of the problems. However, even after he was fired (and apparently several other employees), there still doesn't seem to be good communication between staff members about our case. We have talked with owners, managers, sales reps, and installers at Halifax, and they were often not on the same page about what needed to be done and when. It shouldn't take 6-7 visits to complete an order for two rooms, a closet, and a set of stairs, and it certainly shouldn't take more than a year. Originally, I thought I was going to also have Halifax do our 2,500 sqft basement, but we ended up going with a different company who was able to get the entire thing done correctly in ONE DAY.