Grace Byus
After our home warranty company sent out techs from a different appliance repair company and we experienced the worst service possible, we then turned to Guinco, who sent out technician Roger. Roger did absolutely everything possible to repair our oven. He was thorough, professional, and clearly committed to finding a solution. He carefully diagnosed the issue, replaced multiple parts, tested numerous components, and even called the JennAir tech line multiple times to troubleshoot before determining the oven was unfortunately not repairable. Even though it couldn’t be fixed, we truly appreciated his persistence, honesty, and considerate character. When Roger said it was beyond repair, we knew he had exhausted every possibility. We would not hesitate to request him again for any future repair needs. Highly recommend.
