Guardian Protection - Columbus, OH

Great experience from the initial sales consultation through the installation. The Guardian team was very attentive to designing the protection I wanted. The affiliate that installed my system, (Zane), was fantastic. He was sensitive about the visual appearance of the main box, providing options for installation, made sure the cables/power cords were neatly secured, and offered to change it if I didn't like it. He was extremely patient while helping me setup my phone app and walking me through the panel features. Zane also installed my sister's system a couple of days later, and came over to answer some follow-up questions I had about the app. I was addressing a couple of problems associated with moving into a new home, so it was a pleasure and relief to have such a pleasing and professional experience with Guardian. A week later a representative called to make sure I understood the functions of my system, actually tested a feature with me, provided links for other resources, and made sure I had support numbers for my contact list. Much appreciation for such outstanding customer service. My only problem with Guardian is the $2 charge for paper billing. I don't think it is fair to charge me to bill me for your service. There should at least be a way to signup for paperless billing, or a 3-6 month delay in the charge, but the only option for avoiding the fee is autopay. I am moving and about to change banks, so autopay is not the right setup for me at the moment. I would have only taken off 1/2 of a star for this but the survey wouldn't support 1/2 star.