Guaranteed Cellphone & PC Repair

This is one of the worst repair shops I have ever dealt with. They have no respect for customers, and they do not provide real customer service. They only try to take your money, and when something goes wrong, they refuse to accept any responsibility or listen to complaints. A good business should treat customers with honesty and respect. This place does the opposite. Remember, this is the United States – customer service is the first rule of business. I hope they learn something about how to treat customers and how to run a proper business.

SAVE YOURSELF FROM TROUBLE! If you value your devices and want to get them fixed well and on time, DO NOT BRING YOUR DEVICE HERE!!! They start off by making you give them a down payment of 99 dollars even before fixing it , as a way to make you commit to them which l should have already seen as a big red flag. I brought my laptop to be fixed as it had an issue with the charging port. I was told it would take 2 days , im writing this review nearly 3 months later. Peter the attendant working there was not only useless but also very dishonest on his capabilities to fix it. I tried to be patient and understanding; I would call the shop ask if it was ready he would say yes and when I would go to pick it up he would come up with a new story on why it wasn't working asking for more time. I made a total of 8 trips to the shop after being told the laptop was fixed only to go back empty handed. I believe the attendant has since been fired and mohamed told me he would fix my laptop over the weekend. After which he said he was sick and unable to do it and i should come the next day in the evening. When i arrived not to my suprise but the shop was closed and his phone off. Another attempt to get my laptop i was told it could not be found. Im ay loss on what to do. I'm extremely disappointed with my experience at this shop. I highly doubt the positive reviews because while waiting at the store I met with several irritated customers who had similar experiences to mine. I thought I was delaing with an honest business but I was wrong.