Phone Factory Sales & Services

Brought my iPad in for a screen repair. They were professional quick and did an amazing job on the device I didn’t think was savable, thank you! Paid $130 and will be back with another device soon to repair. I 10/10 would recommend

I came to the store after a recommendation from and the tech fellow guy, I was impressed with their understanding knowledge and experience,my phone charging port was faulty and they had my spare parts in house (no wait time what so ever) and all the equipment to perform the repair, I walked with fully functioning phone without having to lose and data in 20min ,very cost effective too

Great phone repair service in Federal Way. They fixed my phone quickly and the price was fair. Staff was professional and my phone works like new again. Highly recommend if you need fast and reliable phone repair.

Do not be misled by the reviews here—many of them are fake. Over three visits to this store, I personally witnessed multiple unhappy customers. I initially came in to repair a cracked screen on my iPhone 15 Pro after dropping it. The staff strongly pushed an aftermarket screen, saying it was the best value, so I agreed. Once the repair was finished, I immediately noticed the screen was unusually thick and protruded past my case. I was told this was “normal” for an aftermarket screen. Within 24 hours, the replacement screen had already cracked, and I honestly don’t even know how it happened. I returned and had to pay to get it replaced again... Read full review