GT Automotive

We went in to have bearings changed on one side. They did a diagnostic for $160.00 and said the other side needed bearings. That did not fix the problem. They did a test drive and said the passenger side needed changing just like we told Season the first time. We changed the passenger side with them. Season refused to give us a refund on the diagnostic. My family feels disgusted with the service at GT Automotive. Please avoid Season at all cost. My family wishes we could do a negative 100 for the manager Season. STAY FAR AWAY.

NOTE: Read reviews, ask questions, and pay close attention to estimates. I share some responsible in this process. I RECOMMEND EVERYONE READ REVIEWS, AND ASKED ALOT OF QUESTIONS BEFORE YOU DO BUSINESS WITH THIS COMPANY "UNDER NEW OWNERSHIP"! I was a long time customer with Greg Roberts at GT Automotive. I did not realize that he sold the business about 8 months ago and no longer has any ownership in the business. I went to GT automotive to see Greg, I asked the lady at the desk to have Greg call me. She said "okay." I asked her when I could bring in my vehicle and she said Monday. My son dropped the vehicle off on Monday, and asked the lady to have Greg call me. She said "Ok". After receiving a call about the diagnostics and estimate I was alarmed at the price. I started asking a lot of questions and asked could I speak with Greg, at that time she said Greg no longer works there and that he sold the business to her father. I know, if I would have read the reviews, I would have seen all the comments, but I trusted the GT Automotive brand, and boy was I wrong. I believe this was deceitful, spurious and double-dealing with the GT Automotive brand, and Greg Roberts name! To give them the benefit of the doubt I expressed my feelings about the situation, and wanted to know if the diagnostic fee would apply to the repair like before and every other mechanic I have gone too. They said NO. I also didn't understand why they were charging me a diagnostic fee when I brought the vehicle in and told them what I needed done. I was already aware of the issues. Here is what I needed to get repaired: 1. Replace radiator. 2. Change master break cylinder 3. Refill coolant/flush which wasn't needed since the radiator was replaced. 4. Refill break fluid/flush. Total estimated cost of parts was $924.00, plus $1075.00 in labor, and tax. Total estimated cost of repairs $2,250.00. This seemed excessive when I received three other quotes from several other mechanics for much less then what was quoted. Since I needed to have the repairs done immediately, I let them do the repairs since they said it's the same people working there, but doubt that is true now. One thing they will get credit for is having the truck repaired and ready in one day which should be the case when you are paying a premium like this. When I went to pick up the vehicle, they gave me an invoice which was higher then the estimate, and was giving me reason when the cost was higher. This wasn't discussed with me nor approved. They also give me some BS about the Radiator Hose Y Pipe needed to be replaced / removed which they charged my $240.00 in labor. After discussing and questioning this further, another lady come over and adjusted the invoice. I completely agree that this business is dishonest and not trustworthy at all. Their lack of communication, and deceitful practices towards their customers is not a good sign. As far as their quality of work, that's yet to be determined. We will have to see if the parts hold up and if they warranty their work if something happens. Unfortunately, I am tied to GT Automotive on this one, and will see it through, but I will not recommend them to anyone, and will not do business with them in future. I RECOMMEND EVERYONE READ REVIEWS, AND ASKED ALOT OF QUESTIONS BEFORE YOU DO BUSINESS THIS THIS COMPANY "UNDER NEW OWNERSHIP"!

Was on my way home back to Detroit. Expressed this to these folks. Apparently they thought this a a signal to please take advantage of the situation. Quoted me $4gs for issues I absolutely needed down. I have done this work my self in the past but mind you I was on the road outta town. But for a example her fir you they quoted me $740 for 1 hub assembly part. I purchased this part for $200 at Oriley. Then quoted $560 for labor 3.5 hrs. I had it done in less than a hour on the side of the road. I'd rather buy the tools to do it my self rather be taken advantage of. I would of gladly paid a premium not to do this on the road side. But these numbers were ridiculous. I sent this to other mechanics that are friends back home. They were disgusted.