Gillespie Group

I give Townsend Apartments a 5 star because of one person, Amanda Taylor REGIONAL MANAGER GILLESPIE GROUP. She is a very wonderful a kind person and phenomenal manager. Amanda has true character and integrity. You rarely see that in a person who works for a management company . I'm so glad to be able to know her but also work with her when I have an issue here at the complex. She genuinely cares about all of the tenants here and Amanda truly listens and hears what you have to say. Amanda is a great problem solver when it comes to any issues you might have. Again Amanda is truly a kind and wonderful person. Never be afraid to call her with ypur issues. I also would like to mention the maintenance team. They are very kind and helpful. They do get very busy, but when they fix your issue they do a great job.

The owner should know how his property is run at Catalina Shores. My fiance' lives there, we are an interracial couple and the treatment that I have received from multiple staff members is not ideal for anyone. Maintenance has entered the apartment multiple times without a notice (Mark). I have worked in property management as a property manager and the way Catalina Shores is being run is not ideal. An example of the carelessness and time management of the property is when the roof was done. I watched as the 100 building and the 300 building had a roof installation winter 2024, the 200 building (fiance lives in this building) had a roof installation this summer 2025 August. The roofers left ladders up at my fiances windows overnight (filed a police report that night, will get a copy of the report to submit as well), lots of trash on the overhang part of the roof. The trailer door was left open 2 nights in a row even by the roofers. I have images to attach, however my phone was stolen and broken by someone on your property and turned in to your office. I am having my phone repaired to submit video and image evidence as I currently work as an Asset Protection Investigator. Catalina Shores is a beautiful property and I'd hate for the true owner of the property to learn how it is being managed. I will attempt to reach out to someone on Wednesday or Thursday of this week as I would love to submit images and video footage. Date sent 09.09.25

Apartment itself is nice and spacious, but everything else is horrible. Office staff will not communicate no matter how many emails, voicemails, and messages you send. Maintenance half fixes everything, so you’ll have to call him to come back a few days later. They use a third party for insurance, so be prepared to have that messed up and be double charged if you don’t upload it the minute you renew. Neighbors are inconsiderate and loud. When it came time to renew, they tried to increase rent by $231. Horrible place