MTH Management

I put in a move out request more than a month ago on their tenant portal website. Got a confirmation email so I know it went through. Yet March 2nd I get told I need to pay month to month rent or the were taking me to court. Ok I thought maybe I didn't give enough time in my move out request. So I paid it figured I'd just spend a month cleaning it since I already have a new place. Then yesterday I get an email from Ms Isabella telling me I need to sign a new lease cause they don't offer month to month and they have other clients waiting. WELL THEN GET COMPETENT at your job. I put in the request at this point you guys are the ones making harder for newer clients and wasting their and mine and your time.

My mother is a senior, single, deaf, and disabled woman, and this company left her without heat for over THREE MONTHS during cold weather. This is not an inconvenience — it is dangerous, negligent, and unacceptable. Management requested my mother’s personal information so they could seek approval for a new heating system. For over a month and a half, we were given the same repetitive responses that they were “waiting for an installation date.” Eventually, communication stopped entirely. After we reported the situation to the city, management responded by stating that their property manager was dealing with “personal issues,” and that a new person would be taking over — meaning we had to start over and re-explain everything while my mother continued living day to day with no heat. Personal matters do not excuse failing to provide basic, legally required living conditions — especially when tenants’ health and safety are at risk. They provided two space heaters, one of which was broken, and expected a single functioning heater to warm an entire house. As a direct result of the lack of heat, pipes froze and burst, causing extensive water damage and destroying the majority of my mother’s belongings. She was forced out of her home, had to rent a storage unit she cannot afford just to save what little was salvageable, and lost the stability of a home she had lived in since 2003 without issue — until this company took over. This is a profound failure of management, accountability, and basic human decency. I strongly warn anyone considering renting or living under this company’s management to reconsider. No one — especially a vulnerable, disabled senior — should ever be treated this way. KNOW YOUR RIGHTS. SEEK LEGAL HELP.

Update: after about a month from this post, they finally Had the maintenance guy (with two clearly unqualified men) Try to fix the water heater. First, they tried to remove it WITHOUT DRAINING IT FIRST And proceeded to dump it all over the living area and entrance. After installing it, the maintenance man hooked it up to the wrong element, causing it to burn out before getting to use it. We ended up just replacing The elements at our own cost. We are still without trash service, not because of the bin, But because we don’t have trash service set up at all. We are currently going rounds with management about that. Progression feels backwards with this company. If I could leave negative stars, I would. Their inability to fix any maintenance issues is astounding. We have now been in what was supposed to be a “ready” apartment for a month with a broken water heater that’s flooded our laundry room, No laundry units, A broken furnace, and our trash receptacle is not being taken by waste management because they didn’t give us the right one. It also appears that no one ever even completed an inspection prior to us moving in due to all of the damage, and uncleanliness we moved into. When I asked management, why we didn’t have a trashcan her only response was “ Those are supposed to be there when you move in”…. Because clearly no one checked.. The water heater per a company that had come out to examine- he told us it was an emergent fix And would be willing to come out that friday( 3 weeks ago) But unfortunately, the management company does not want to approve that cost.. so we’ve been just waiting. We seem to only get updates from management when we bug them. I have contacted the management numerous times. she just seems to give us excuses and we never to get progress. The maintenance man they hired, I feel bad for because he has to deal with them Just as much. They don’t meet basic standard, but I guess after reading the comments from other people I’m glad I just don’t have roaches so… do yourself a favor and literally go anywhere else. Also, don’t be surprised when you have a bunch of issues while you’re paying rent and then they list a place next to you- That’s exactly the same for less because nobody wants to live here. Good neighbors though.

I’ve been a tenant at this property for over four years, and my experience has been extremely disappointing. The landlords have not personally inspected or entered my apartment in over a year, despite multiple maintenance requests and ongoing issues that remain unresolved. All documentation and communication are now being filtered through MTH Management, which seems to be a way to avoid direct accountability. Maintenance requests are either ignored, delayed, or met with inaccurate information. This lack of transparency and responsibility feels negligent and potentially unlawful. Tenants deserve safe, well-maintained living conditions and honest communication — neither of which I’ve received here. I would strongly advise future renters to be cautious and review tenant rights before signing a lease.