General Computer Systems

I really wanted to support a local business… but I essentially paid $90 to get yelled at. I have a MacBook, my screen got water damage. It turns out my computer receiver was not working, which would necessitate getting a new motherboard (worth the price of the computer in total plus I need a computer for work). This was helpful information but….. he took apart my computer at home (not at the store). The next day when I returned, I was shocked to find the computer in two literal pieces. When I asked him to please put it back together at which point he informed me he left parts of my computer at his home and began raising his voice at me. It felt pretty unprofessional— I hope that was just my experience but, again, I essentially paid $90 to get yelled at.

I really struggle with this review. I left my MacBook pro with them mid-December, got it back the first time in Jan 21, had to take it back twice due to their issue and finally got it back Feb 13 I’ve paid almost $1k to replace the logic board, keyboard & mouse pad. The quote for the logicboard was $200 over what Apple quoted me ($680). They replaced my keyboard with a super janky 3rd party keyboard that bowed near the screen, sounded horrible and the space bar only worked if it was touched directly in the middle of it. They replaced the entire keyboard/mousepad again but with an Apple product. Only this time the touch id key wouldnt work. So I had to take it back AGAIN and the tech cannibalized my original keyboard for its touch ID key. 🤔 And they tried to charge me for that change but the tech told them that was a mistake. I really wanted to support a local business, they came highly recommended by a friend but I didnt have a good experience. Maybe they are better for PCs. And now the bottom half of my laptop has rough edges from the tools the tech used. The whole thing has left a bad taste in my mouth and set me back months for my work.

This place is a wonderland of all things electronic. The staff are incredibly knowledgeable and were able to repair a pretty unusual electronic appliance that no amount of internet research had led me to a solution for. Their prices are very reasonable, and they gave great advice about how to avoid the problem I had in the future. We’re lucky to have a local, independently-owned electronic repair business in our area! Give this place your business!