Gateway Mall

the mall is great. yes, it’s quiet and not a lot of things are happening here’s but i have met almost all the maintenance staff who clean EVERY morning and they are all lovely people who are just trying to do their jobs. i had a long chat with a guy this morning, and all he wants to do is come in, clean, and make the mall look the best it can, but when walkers are all over and stepping in areas they just cleaned with no consideration, it’s a different story. gateway mall did NOT get rid of mall walkers, they just kindly asked if you don’t come in at 6am when all the lights are off and you can’t see. same for the middle of the night. it’s creepy and dangerous. mall walkers are very welcome at 9am until the mall closes. the management is a bit messy, yes, but the staff and business owners are trying their absolute best, so let’s treat them with a little more kindness.

The mall manager just screamed at me and my registered service dog for being in there. I politely said I would leave as I thought service and registered animals were allowed but apparently not. I met my stepdad at the one end and headed back to original end where my vehicle is parked. The mall manager, a short older blonde haired lady a bit overweight screamed at me again (she just did like 2 minutes ago, but giving me time to even walk out) so I stopped and said we were leaving and my dog leaped on my dad to hug him and she screamed that service animals don’t do that. I offered her at that point to look at my paperwork in my pocket that I keep with me, she refused and screamed over and over while following us out. She screamed that the coffee on the floor in front of the coffee shop was dog pee on my way out. My dog pooped and peed just before we came in. Get real. I am so disappointed with the way we were handled. She made a huge scene. I’ve never been so torn up before. My dog is Registered as a ptsd service animal. Yes, they do jump up on their grandpas when they see them. Wow. Cruel. Could have just respectfully told me to leave. Never going back. I hope the small businesses thrive anyway.