Fruit Fixed Charlottesville

EDIT: Thank you for your reply. I will call your store as soon as I am available. I was unable to pick up my phone when you called me today because you all called me while I am at work. I cannot take personal calls during work hours. To insinuate that I have been 'unavailable' when I have been initiating contact with you all for months is insulting. ------------------------------------------------------- I took my Apple Watch in to get fixed in early December. It needed to be sent to Richmond because that’s apparently where they have the sautering tool needed to fix the batter. By December 15, I’d received a call that the watch was fixed, but then they backtracked and said it was still losing its charge. From that point on, it was radio silence; I called them on 12/22 and12/31, each time without them being able to tell me what was wrong with the device. By 1/30, they told me that the device was unfixable and then would send it back to Charlottesville to get it to me. And again, I heard nothing. When I called on 2/10, I finally spoke with someone helpful who’d admitted that the watch had been lost in the mail. I asked that person what could be done, and they offered to see if the company could help me replace the device; I asked to get that in writing in the form of an email, which they obliged and sent on 2/11. I’ve now responded to that email two times (on 2/14 and 2/17) hoping to move forward with the replacement of my device or some kind of a refund, and no one has answered. Fruit Fixed showed embarrassingly poor communication and bad customer service. I have no idea how their rating is so high - I feel like many of these reviews can’t be legitimate. I now have to purchase a new watch and can’t use my previous device as a trade-in because they have refused to help me when it was lost in transit between their two stores, and when apparently no one who worked there even realized it was gone. Pathetic.

ZERO stars, this is one of the worst places ever. Pretty positive the company is a scam. I took my laptop with a cracked screen, and they replaced it for $500. One month later the screen started flashing and not responding. That fix with them cost me an additional $300. Now, three months later my display is completely faulty and unresponsive and I have had to purchase a completely new laptop. Nothing else is wrong with this computer and it was only two years old. In total Fruit Fixed cost me $1,700.