Millie Mpay
I will ALWAYS, ALWAYS, ALWAYS come to this auto shop if I can help it, and here's why: First, they are the most honest repair shop I've ever been to. They are not commission based, and their prices are what they are, so they have no reason to sell you a dream. Johnny is very big on educating you, from the jump, and will tell you where they can and cannot help you. And Jeremy (the Manager) is VERY caring and treats your issue like a person, not just a mechanic. And he takes responsibility for things instead of trying to blame the customer. Norman, who worked on my car, is VERY experienced and will tell you, flat out, what is best is not best for you. He cares more about your safety than making a dollar. I had a weird situation, in which I gave them a hard time about, and instead of kicking me out and being outright dismissive, which they actually had the opportunity to do at that time, they stayed, they listened, they were patient, and they actually let me chew them out. And, even after that, they STILL gave me the most honest, most feasible resolution, even though they knew and could prove they would not profit from it. Even when they knew, and could show me they wouldnt profit off the resolution they gave me, they still, patiently, gave me the answer to my problem. On top of great service, they have a helluva warranty (3 years) on whatever they service you, and they have other company policies that benefit the customer. And I cannot reiterate enough the amount of care Jeremy shows. Jeremy warmed up my girls' food (pretty cooked their mac'n cheese bowls for me) bc we would be there for hours, and even asked us if we needed anything when walking to the store (he even still remembers that he "owes" one of my girls a grape juice, haha! - it is a now a running joke of ours). And I love how Norman will give it to you straight, with love. He will always give you the best recommendation and honest resolution when advising you of your problem. And the bathroom is SO clean! I was honestly shocked at how well-kept it is, especially for this to be an all-male run facility. Thanks again, you guys at Figs. I will be coming back after following your instructions and recommendations. You don't only work on cars here, you treat people like (or better than) family. Peace and love.
