Falcon 5 Plumbing & HVAC

Late one night during the Jan 2026 multi-day ice event, we had an outdoor faucet go haywire. We panicked and called Falcon5 immediately to “get on their list,” knowing it might be days before they could get to us. They answered immediately, calmed us down, told us some simple quick fix steps we could do ourselves to get through the night, and then promised to get to us the next day. Sure enough, they showed up at a time I would consider past working hours and got the job done in record time! I know they were exhausted, cold, and ready to get home but also know they were trying to get to as many customers as they could who were impacted by the ice. I appreciated their customer service not only to us but obviously to all the customers who came before and after us that day. I am going to be a lifelong customer now!

My name is Jessica Sanders and I’m a student at Baylor University living in Waco, Texas, and Falcon 5 Plumbing & Air Conditioning recently did a full water heater installation for our dorm building. I want to be very clear—this was one of the best service experiences I’ve had with any contractor in Waco, especially as a college student who expects things to be done fast, right, and without drama. The water heater in our dorm was a mess. Hot water was inconsistent, sometimes ice cold, sometimes barely warm, and with that many girls sharing bathrooms, it was a daily problem. Showers would cut off, laundry was impossible to plan, and everyone was frustrated. Baylor dorm life is busy enough already, so having unreliable hot water was not okay. Falcon 5 came out and immediately knew what they were doing. They inspected the existing setup, explained exactly why the old water heater wasn’t working properly, and went over what a correct water heater installation should look like. They explained sizing, safety, venting, expansion tanks, shutoff valves, and code requirements in a way that actually made sense, even if you’re not a plumbing person. The new water heater installation was done quickly and professionally. They worked efficiently, didn’t disrupt dorm life more than necessary, and kept everything clean and organized. You could tell this wasn’t rushed or sloppy work. Everything looked clean, secure, and properly installed when they were done. The difference was immediate. Hot water is consistent now, recovery time is fast, and there are no temperature swings. Everyone noticed right away. Showers are actually enjoyable again, and we’re not stressing about hot water running out during busy mornings. That alone made a huge difference. One of the biggest selling points was the warranty. The water heater came with a 12 year parts warranty, which is incredible, and the labor warranty from Falcon 5 was absolutely phenomenal. That kind of coverage shows confidence in their work, and it gives real peace of mind. Especially in a dorm setting, knowing the install is backed long term is huge. Pricing was also amazing. Falcon 5 was the best priced water heater installation in Waco compared to other quotes that were floating around. It wasn’t just cheaper—it was better work, better warranty, and better communication. You could tell they weren’t cutting corners to save money. Their communication was great throughout the entire process. They explained what they were doing, answered questions, and made sure everything was working correctly before leaving. No confusion, no attitude, no pressure. If you’re in Waco, Texas and need a water heater installation, plumbing work, or a reliable plumber who actually knows what they’re doing, Falcon 5 Plumbing & Air Conditioning is the company to call. I wouldn’t go with anyone else. Between the quality of the water heater install, the 12 year parts warranty, the strong labor warranty, and the pricing, this was an easy win. The work was clean, professional, and done right. Highly recommend Falcon 5 for water heater installation in Waco, especially for apartments, dorms, and high-use buildings.