Erv's Vacuums

First off, I'm old school loyal. In my personal life or in my business life, if you treat me with kindness and respect you will get that back and then some. Loyalty is huge with me. So when I say that I was as impressed as I was walking out of Erv's Vacuums after my first visit into the store and my first personal interaction with an employee named Logan I want to say. If I screwed that up man I'm sorry. Just to be safe, it was about 5:20 or so on 2/5/26 that I was helped out. I had initially came to pickup my parents vacuum after they did some work on it. But I had also brought along my Dyson that was in pieces bc I needed a couple parts to fix it. I fully expected to get some expensive but justified quote for parts as Dysons while great can be an expensive fix if not properly maintained. Seeing as I didn't buy it, I found it set out with my neighbors trash quickly realizing that I could fix it w a couple cheaper easy parts. So the manager Logan disappeared to the back of the shop for some time. And he comes back out with an entire bin assembly, all the parts and the other ones I came in for. He said here take this. The dude just gave me 1/3 of the same Dyson as mine and said they wouldn't use it and it would probably just be thrown out. So now not only did I fix my free Dyson animal, he gave me that spare so I've now got a bunch of parts for backup when something else decides to break. I was so very grateful for his generosity, especially bc I've had a lil financial difficulties as of late. So the guy had no clue just how much he was actually helping me. So please guys, I'm asking y'all to make sure this guy and his shop are given ALL of your future business. Or at the very least you try them out first before just hitting up the big box stores. I know that I am now a lifetime customer of his.

Where do I even start. I came in around 5 months ago to have my two Dyson vacuum's fixed. They fixed one and then LOST the other one. They then offered me a refurbished one I voiced my concern at the store when it started shutting off on its own and he convinced me it was somehow user error...what? I took it home and as suspected it was immediately BROKEN. I brought it back and asked for them to buy me a new one, after which they said they wanted to try one more thing - to replace the engine part on the broken Dyson they gave me.. You guys that was literally 2 MONTHS AGO! They said it would arrive in November, I called in December (no phone call from them with an update) they said its delayed. It's now January and I am still out a $750 vacuum! Not to mention I've been back and forth to their store so many many times and anytime I want an update I have to call them. I seriously think at this point they are hoping I will just give up and forget about it. I feel so disrespected. Save yourself the pain and just buy yourself a new vacuum. Update to review 1/21/2026- The owner called me and we spoke in great length about the details of the incident and she listened and validated my experience kindly. She personally dropped of a refurbished vacuum and even offered to purchase me a new one. I am happy with the refurbished vacuum and am satisfied with how the situation was handled. Thank you Erv’s!

It really hurts me to rate a local business so low, but we have had a terrible experience and don’t want others to have the same. We took our Dyson to get fixed mid November and was told it would take one maybe two weeks since it was only one part. After 2 weeks passed we called for an update and there was no answer and we had to keep showing up in person to get updates. Not only did it take forever (which I get things happen), but there was little to no communication. We finally got the vacuum back about 2 months later and did not get my whole vacuum back. They said I did not give them my whole vacuum and only left the top part of my Dyson, but I left the whole vacuum. So, I had to buy a new vacuum anyway because I can’t go 2 months without vacuuming. However, I will give credit and say they did replace the other part of my vacuum which I did appreciate. I wish I had a better experience, but I am very disappointed.