Lisa Ewing
This is a long review because I must fully tell you how amazing this company is!! WOW!!! I can’t say enough about the EXCEPTIONAL service I received from Emerald Plumbing company. It started from the moment they answered the phone. Devin, oh gosh, Devin was so pleasant, professional and compassionate!! She even listened to my ranted frustration with my home warranty company. She never rushed me into making an appointment, never gave me a “sales pitch” and was so honest and upfront about the pricing. I called them on a SUNDAY at 8:53am and was given a same day appointment from 10:00am - 12:00pm, again, on a SUNDAY. The plumber, Azure, was absolutely AMAZING!!! He arrived at my front door…..get this….at 11:00AM……again, on a Sunday!!! From the moment I opened the door, he greeted me, gave me his name and was truly ready to get my plumbing issues resolved!!! He did such a thorough analysis and gave me a full understanding of what the issue was and what he needed to do to fix it. I had a main line blockage because somebody put a large amount of wipes in the toilet. He talked to me the entire time, but never lost focus on what he was doing, gave me step by step instructions of what he was doing and even showed me a thing or two about plumbing. Once the blockage was clear, he didn’t do like other plumbers I’ve had and abruptly leave, he spent another 45+ minutes making sure the job was truly completed to include cleaning up. When I say my bathroom looked like there was never any heavy machinery and tools in there…WOW. Every company needs a Devin and Azure, but since they don’t, Emerald Plumbing Co. will be my FOREVER company for any and all plumbing needs!!! Oh, and guess what…..I wasn’t charged a penny over the quoted price for this phenomenal service!!!!
