E&J Appliance Service Company

We have relied on E&J for help with our appliances a few years back, and it had been positive, so we were confident in calling them again when we needed diagnosis/repair of our 21-year-old washing machine. Santiago showed up right on time, looking clean and neat and professional. He quickly ran through a few steps leading to his confirmation of the diagnosis. He then spent some time researching, and ultimately confirmed that parts are no longer available for this model (something which I independently verified later). Rather than leave me hanging, he answered a few questions I had regarding his experience with other brands, and his responses matched exactly what a different trusted appliance repair professional had shared with us several years ago. While we did need to replace the washing machine, Santiago's quick service and educated advice was valuable to us in making the situation less stressful and much easier to identify our best options.

E&J Appliance Service Company was amazing, and Alan especially deserves recognition. I put in a request for an upstream ice maker that makes Sonic-style ice. Alan was upfront that he wasn’t sure he could help, and he clearly explained that small appliance companies often don’t make replacement parts for these machines. Even knowing there was no guarantee, he came out after work just to take a look because he knew how much it meant to me. He asked if he could take it home to dig into it further, and I trusted him completely. I’m so glad I did. He fixed it. I have my ice back! He charged a very fair rate, set realistic expectations from the start, and still managed to come through. That combination of honesty, effort, and skill is rare. Thank you, Alan, for going above and beyond. Truly an angel 😇