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Washer Repair
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Refrigerator Repair
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Countertop Repair
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Customer service at Dubuque Appliance is excellent -- from Trent in the showroom to Nolan and Jordan with delivery and installation. I purchased a new dishwasher from them and I will recommend Dubuque Appliance and shop with them again next time I'm in the market for a new appliance.
From the moment I walked into the store I was greeted by a knowledgeable salesman, he was knowledgeable and very helpful. I made my purchase of a washer and dryer and was scheduled for delivery the same week! The two young men that delivered were, friendly, respectful and professional! Highly recommend Dubuque Appliance!
Such an amazing experience!!!! I needed to invest in a new washing machine, as my LG top loader purchased elsewhere was no longer working after only owning it for 3 years. The previous LG top loader only lasted 5 years. So with that poor track record, I wanted to invest in another brand. My brother recommended Dubuque Appliance, and assured me that Dalton would take care of me. And that he did!! I tried a front loader, as I'd never had one before, and after using it that first night, I wasn't satisfied with the lack of water it uses compared to the top loaders. My fault for not doing my research on those...apparently it is normal for those front loaders. So I called Dalton that very next day when they opened, and expressed my concern and inquired if he would be willing to exchange it for the same brand (Samsung), but a top loader like I'm used to. He was VERY understanding of my concerns and allowed me to do that exchange. I ended up paying an extra $50.00 for the difference in cost of the machine, and he was very sweet with not charging me the full price of another delivery/installation fee. It was a kind gesture that I wasn't expecting. My new Samsung top loader is EXACTLY what I was looking for and even has a "deep fill" option to add more water when I want. The staff members that delivered/installed BOTH times were AWESOME and I really appreciated their hard work! Those machines are SO heavy, and they did a great job!
My dryer wasn't working properly either at the same time, and even though we had purchased it elsewhere in 2019, it is a brand they sell, so was willing to have a technician come out to service it. Tanner was the technician that serviced our Maytag dryer, and he is the absolute BEST! Very knowledgeable, and kindest and genuine person!!! Thank you ALL for AMAZING customer service!!! I will definitely be continuing my appliance needs at Dubuque Appliance!!!
Beth
Nolan and Dawson were very knowledgeable and professional!!! We really enjoyed our entire experience with Dubuque Appliance. Definitely HIGHLY recommend them and know we will definitely use them again!!!
I buy local and not from the big box companies. We have purchased all of our kitchen's replacement appliances from Dubuque appliance. After each interaction, our opinion of DBQ Appliance has decline to the point of no return business. The weekend before Thanksgiving of 2025 I replaced our refrigerator's water filter only to discover that there was a small drip a few days later. I stopped in to purchase replacement o-rings for the water valve. I was informed that they don't sale replacement o-rings, just the complete valve assembly with hoses. I order the valve system with a promise of delivery the Friday after Thanksgiving.
I stopped in and no replacement parts and was promised the next Wednesday with a phone call. The phone call finally came in on Friday and discovered they ordered the filter housing not the valve assembly. I tried to explain my disappointment with their service and He hung up on me. Their lack of professionalism was the final straw. I'm glad to know that another Iowa base appliance store has moved into Dubuque.